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Job ID :
39823BR
Location :
United Kingdom - Runcorn
:
Job Description

Job title: Field Service Engineer, Anatomical Pathology Division
Location: Field based, UK (ideally within the area of
Leicester, Northampton and Peterborough as a triangle)

Position Summary:

  • Responsible for servicing of Laboratory equipment in the East midlands area of UK.
  • Responsible for delivering all Service activities (which include: installation including related customer introduction training, repairs, preventative maintenance services, qualification services, remote technical support by phone and e-mail.) to achieve:

- Satisfied customers becoming loyal customers
- Highest first time fix rates / lowest mean time to repair
- Lowest repeated call rates

  • Contributes to the overall service targets with respect to bookings, revenues, service profit and overhead cost while following all internal rules, processes and practices.
  • Responsible for delivering all Service activities (which include: installation including related customer introduction training, repairs, preventative maintenance services, qualification services, remote technical support by phone and e-mail.) to achieve:

- Satisfied customers becoming loyal customers
- Highest first time fix rates / lowest mean time to repair
- Lowest repeated call rates

  • Contributes to the overall service targets with respect to bookings, revenues, service profit and overhead cost while following all internal rules, processes and practices.

Main Activities / Responsibilities

  • Performs all Service Activities in line with internal rules and customer regulations
  • Assures responsive telephone support and diagnostic as well as on-site Services to exceed the customers expectation and making them successful by using TMO instruments. Actively promote our contract products. (80%)
  • Ensures highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible. Follow our ethical business conduct guidance.
  • Is responsible for managing the company‚Äôs assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.. (5%)
  • Optimizes the own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatching function, Team Leader, others). (5%)
  • Is responsible for reporting accurately and in a timely manner, all activities as required (e.g. Field Service Reports, Expense Reports, etc.) (5%)
  • Assures alignment of all activities at the customer site with the rest of TMO and informs other parts of TMO about important information with respect to our customers (e.g. information about new purchases for sales/lead generation) (5%)

Minimum Requirements/Qualifications:

  • Professional background in Electronics/Chemistry/Engineering or related subjects
  • Minimum 1-5 years experience servicing analytical equipment or equivalent applications specialist experience.
  • Strong problem solving skills
  • Good verbal and written communication skills, ability to work across all levels, functions and regions
  • Demonstrated organizational skills with the ability to handle multiple tasks with different priorities
  • Excellent inter-personal, self-motivational and negotiating skills
  • Microsft Office and data base skills
  • Driving License
  • Willingness to travel mainly within UK West Midlands region but frequently as well through Europe/European territory. For training or special calls, international traveling including all EMEA Territory and the US is required.
  • Excellent English skills, both verbal and written
  • A foreign language skill is desirable

Non-Negotiable Hiring Criteria:
  • Clean Driving License
  • Willingness to travel mainly within the appointed region but frequently as well through Europe/European Territory. For training or special calls, international traveling including all EMEA Territory and the US is required.
  • Good English skills, both verbal and written
*IND-EMEA
If you are interested in this role, please forward your updated CV to: natalie.aggelidou@thermofisher.com

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