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Job ID :
Location :
Germany - Freiburg
Job Description
Location: Freiburg
Job ID: 39639BR

We are the leading supplier of fully automatic blood analysis systems for allergy and auto-immune diseases. With our innovative products, we set standards worldwide and assist clinicians in providing fast and reliable diagnoses, thus helping patients at an early stage. Phadia GmbH in Freiburg is the German subsidiary of the Immunodiagnostics division of Thermo Fisher Scientific, a global company that develops, manufactures and distributes in vitro diagnostics in the field of allergy and autoimmune diagnostics. Our customers expect a consistently reliable and high standard of quality from our products, which we ensure through innovative biochemical and medical technology solutions as well as highly qualified and motivated employees.

Job Summary

The Complaint Manager is responsible to coordinate all activities related to complaints from the Market Companies/Clusters within our division, Phadia GmbH Freiburg. He acts in close cooperation with Quality Management, Development, Process Engineering and Global Marketing.

Objectives & Responsibilities
  • Coordination of all activities that are required to handle and fix customer complaints
  • Chair of Freiburg Complaint Board
  • Closely cooperate with Product Managers, Product Specialist Automated Systems (Uppsala and Freiburg), Service Laboratory, Development and Process Engineering teams, Quality Assurance, Supply, and Quality Management
  • Collection of all relevant information from Market Companies
  • Cooperation with the technical support team in Uppsala for EliA/ImmunoCAP instrument related issues
  • Initiation of all activities that can help to solve the issue
  • Feedback the answers to the Market Companies, prepare reports about all issues resulting from complaints in CMS
  • Summarize and document all Complaint activities, including monthly trending

Minimum Requirements/ Qualifications
  • University degree in natural or pharmaceutical science (health science, biology, biochemistry area) with relevant professional experience
  • Several years experience with Varelisa and EliA products
  • High level of people management, negotiating, decision making and problem solving skills
  • Driver who is fact and target driven and result oriented
  • Independent and well-structured approach of tasks
  • Excellent team working and communication skills
  • Excellent spoken and written language skills in English

We offer
  • Employment with an innovative, growth-oriented organization
  • Outstanding career and development prospects
  • Company pension scheme and other benefits
  • Exciting company culture which stands for integrity, intensity, involvement and innovation.

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