Job ID :
48942BR
Location :
United Kingdom - Loughborough
:
Job Description
Essential skills and experience:
Customer Focus
We are looking for a motivated and customer focused individual to handle and respond to all types of customer service issues, orders and general enquiries through a variety of channels – including phone, e-mail, fax and web. Committed to developing a good high level of product knowledge, you will identify required products, including any additional items necessary for use, optional extras and service options.
In this role you will:
- Take responsibility for customer follow-up and communication
- Own customer issues and work with a wide range of stakeholders to solve them
- Be committed to providing a high and efficient level of customer service
- Strive to exceed set SLA’s and Individual/Department/Company KPI’s
- Be empowered to resolve complex or difficult customer queries
- Work collaboratively with all internal stakeholders to deliver customer centric solutions
- Be a customer advocate, passionately supporting their needs and ensuring their views and concerns are captured, resolved and escalated
- Strive to continuously improve the processes you work with
- Effectively plan and prioritise your workload on a daily basis
- Prepares competitive one off and annual quotes as required
- Liaise with Field Sales where appropriate to understand customer requirements
- Undertake all other duties as assigned
Essential skills and experience:
- Previous experience of working in a multi-channel customer service environment
- Track record of being able to multi-task and work in a flexible work environment
- Ability to demonstrate an understanding of a supply chain environment and how to work collaboratively with the Supply Chain team
- Ability to effectively communicate, both orally and in writing, to customers (non-negotiable)
- Knowledge of process improvement methodology
- Ability to demonstrate strong team working skills
- Excellent problem-solving skills
- Ability to display strong written and spoken communication skills
- Ability to maintain a professional manner when problems/conflicts arise – seeking to find solutions
- Ability to build and develop effective professional relationships with internal and external colleagues/customers
- Strong GSCE results including Maths and English, or equivalent
Desirable:
- A level or degree
- Ability to speak one additional language, for a country managed from your location, to a professional standard.
