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Job ID :
49838BR
Location :
Canada - Montreal|Canada - Toronto
:
Job Description

Key Responsibilities:

  • Perform on-site installation, repair, maintenance, qualification, and validation of LCMS instruments.
  • Analyze complex business problems to be solved with automated systems.
  • Track service calls, manage parts inventories, and complete job tasks using custom management software
  • Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
  • Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
  • Provide an effective communication link between the customer and the company to ensure that effective service is provided.
  • Conduct user training on the safe operations of the equipment and continually demonstrate laboratory safety and regulatory awareness while performing duties.
  • Other duties may be assigned.

Minimum Requirements/Qualifications:

  • Bachelors Degree in Chemistry, Sciences or related field preferred.
  • 3 years hands-on experience with analytical instrumentation as a user or service engineer is preferred.
  • Hands-on experience with laboratory instrumentation and data acquisition software.
  • Demonstrated communication skills that create effective customer rapport are essential.
  • Ability to prioritize service requests and manage customer expectations, escalating to management where needed.
  • Produce clear and concise service documentation.
  • Must be available to travel on a daily basis up to 50% overnight.


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