Senior Site Specialist
Job ID :
US - California - Stanford
- Follows well defined procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from Site Supervisor/Manager (and Team Lead) regarding daily duties.
- Makes decisions and utilizes available resources to meet customer requirements, independently.
- Analyzes/maintains/reconciles various customer and Thermo Fisher reports to ensure customer and Thermo Fisher requirements are met.
- Communicates with supervisor or other assigned personnel any customer issues or potential problems.
- Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team.
- Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.
- Works effectively with a diverse cross-functional team.
- Embraces Practical Process Improvement (PPI) methodologies.
- Utilizes systems as required by job function.
- Represents Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.
- Performs other duties as assigned by management.
Job-Specific Duties may include:
- Inventory Management, Site Metrics, Process Documentation:
- Assist / maintain site metrics and accuracy of data
- Stockroom / POU management, dispensing of product, and follow direction / coordination of affiliated stockroom activities.
- Perform on-site program replenishments and disbursements.
- Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.
- Update / create Work Instructions for site processes
- Remove cardboard and trash as needed (detrashing).
- Deliver direct shipment orders to end users.
- Maintain cleanliness of main stockrooms and POU areas.
- Must possess a minimum High School Diploma or GED.
- Demonstrated verbal, written and presentation skills
- 2-3 years of progressive relevant experience required
- Displays a high level of confidentiality for both customer and Thermo Fisher Scientific
- Must maintain Thermo Fisher Scientifics’ Four-I Values
- Experience in laboratory setting or services preferred
- Experience in GLP/GMP environment a plus
- Proven excellence in customer service skills
- Detail oriented, problem solver, promotes team environment
- Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint)
Non-Negotiable Hiring Criteria:
- Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site.
- Must possess strong communication skills and customer focus to deliver excellent customer service including maintaining a professional appearance at all times.
- Must possess the operating skills to use hand held scanners and learn to enter data in various systems as necessary.
- Must possess strong analytical skills to reconcile various reports to ensure customer requirements are met.
- Must possess the organizational skills to multi-task and meet deadlines as needed.
- Must be able to use a computer and possess intermediate skills in Microsoft Office suite.
- Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments.
- May be required to work independently at a customer location.
- Extensive walking may be required.
- May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc)
- Must be able to lift, push and pull 50 pounds consistently.
- Must be able to use material handling equipment such as push carts and pallet jacks.
- Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, and safety glasses.
- Some areas require steel toe shoes, bump hats.
- Must be able to work overtime as required.