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Job ID :
50184BR
Location :
Singapore - Marsiling
:
Job Description

RESPONSIBILITIES

  • Responsible in performing on-site installation, validation and commissioning of liquid chromatography and mass spectrometer.
  • Perform on-site troubleshooting, service, preventive maintenance and repairs
  • Provide on-site customer training
  • Process escalation and warranty claims timely and accurately to resolve service issues.
  • Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales
  • Create and maintain service information in the company enterprise database
  • Timely and professionally handle field service calls and issues arising from the field service visits
  • Timely complete and submit all required paperwork
  • Misc. other duties commensurate with the capabilities of a Field Service Engineer

Requirements:

  • Diploma / Degree in Engineering with equivalent experience in similar field and industry.
  • Strong analytical/problem solving skills and adept at multi-tasking
  • Effective communication/interpersonal management skills
  • Ability to build and maintain relationships with internal and external customers.
  • Strong performance track record.
  • Ability to interact effectively across functions.
  • Fluent in the use of relevant technical equipment with an inherent ability to learn new product services rapidly.
  • Demonstrated strong leadership skills.
  • An excellent team player and team builder
  • Able to work independently with limited supervision in a dynamic environment
  • Willing to travel across Singapore
  • May need to travel within SEA


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