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Job ID :
48151BR
Location :
Hungary - Budapest
:
Job Description

Life Technologies Magyarország Kft is a Thermo Fisher Scientific subsidiary representing a product portfolio under the Life Sciences Solutions Group which includes workflow solutions in cellular, molecular or protein biology. In addition to the academic research segment, our products and capabilities are widely used in biopharmaceutical manufacturing, translational medicine, human identification or animal health markets.
As part of an international matrix organization, Life Technologies Magyarország Kft provides high level consultative sales, technical support, application trainings and instrument services. In addition to serving Customers in Hungary, the site operates as a Customer Care Center for more than fifteen countries including France, Germany, Switzerland, Austria, or the Visegrád countries.

As a German speaking Customer Service Representative you will be responsible for processing fax and written quotes and orders according to the divisional guidelines. Our Customer Service Representatives may also be required to relay price and availability of products to customers where necessary.
An excellent communicator you will answer written queries from internal and external customers regarding orders, quotes, price inquiries, complaints, and manage incoming e-mails from the generic e-mail address.
You will also be required to monitor and provide feedback on any ordering or quoting related issues where applicable.

We are currently building up our team in Budapest and are looking for a German speaking Customer Care Representative.


Tasks:

  • Accurate and timely creation of quotations for Sales and customers
  • Work with Marketing in creation of promotional quotations to support their campaigns
  • Work on assignments/projects as part of a team
  • Solve / escalate systems issues
  • Assess individual customer requirements and direct activities to appropriate departments
  • Maintain daily customer service reports
  • Other duties as dictated by business need
  • Provide a high standard of customer service support to internal/external customers
  • Manage all fax /emails within the divisions guidelines
  • Respond and process all inquiries as per the service level agreement
  • Assess individual customer requirements and direct activities to appropriate departments
  • Adhere to SOP’s, SLA’s and departmental training guideline

Skills:

  • Experienced Microsoft Office user, particularly Excel
  • Strong written and verbal communication skills
  • Fluent in English and another European language such as German, Italian, Spanish or French
  • Must have the ability to identify and solve problems and to multi task under deadlines
  • Must possess self-motivation , enthusiasm, a positive attitude and perform as a team player
  • Display attention to detail and accuracy in the work place
  • Good organizational skills and the ability to prioritize effectively
  • Must demonstrate judgment, tact and diplomacy in dealing with internal and external customers
  • Work on own initiative on daily routine tasks as well as solving system issues
  • Actively seeks ongoing training opportunities to expand current skill set
  • Maintains the attitude of a "team player" lending a hand whenever and wherever needed.

Experience:

  • 1-3 years related experience depending on qualifications.

Working Conditions:

  • Office based
  • Competetive Salary
  • Caféteria-System
*IND-EMEA

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