When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
The Field Application Scientist will provide scientific expertise, applications support and training to customers on Thermo Fisher Scientific’s Invitrogen instruments through a variety of interfaces. This may include in-person, phone and/or email communications. They will partners with sales reps in the field to deliver product line specific pre- and post-sales related customer support activities and solve customer escalations effectively. Also acts as a trusted expert to our customers, thereby increasing customer satisfaction and loyalty and contributing to the overall success of the business. The geography of responsibility is approximately Mid-Western portion of contiguous US. Ideal candidate will live in Chicago, IL area.
Training – Internal & External
- Provide field support to our sales organization by providing customers with technical guidance (pre & post sales activities)
- Provide internal training across commercial teams and business units as needed
- Manage KOL relationships through routine scientific communication and updates on new product launches
- Interface with the global technical training teams and share best practices across organization
VOC & Customer Relations Management
- Act as liaison between customers, R&D, and Product Management teams
- Microscope/Imaging experience – setting up, troubleshooting and running microscopy experiments
- Attend national conferences and events to capture developing trends
- Present on behalf of Thermo Fisher Scientific at key global conferences
- Provide market sensing mechanism, identifying new opportunities and highlighting gaps in current portfolio
- Interface with R&D and PM teams
- Support internal business and product development efforts through feedback on innovation pipeline
- Stays current on scientific and industry trends and innovations
- BA or BS in Biology, Immunology, Cell Biology, Microbiology, Stem Cell Biology, Bio-Technology or related scientific field
- 3 or more years of experience working with flow cytometry experiments – knowledge of how to set up and troubleshoot experiments and instruments
- 3 or more years of experience running a fluorescent microscope – knowledge of software, how to set up instrument and how to troubleshoot.
- Able to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
- Excellent written and oral communications skills
- Works from a remote home office
- Travel up to 50% or more
- Valid Driver’s license is required.
- Most duties are performed at field locations which may require walking within customer facilities, standing while giving presentations or conducting meetings and sitting to complete reports and sales calls.
- Demonstrations may require moving equipment and manual dexterity and ability to lift up to 50 pounds
- PhD is strongly preferred
- 5 or more years of laboratory experience working with Flow Cytometry and Imaging/Microscopy
- Experience in a customer-facing role and/or providing technical and scientific presentations to a variety of audiences
At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.