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Job ID :
49428BR
Location :
United Kingdom - Paisley
:
Job Description

12 Month Fixed Term Contract
Essential Functions

  • Coordinate and facilitate classroom training to deliver product, skills and system information including as delivery of ongoing technical and professional training programs.
  • Develop necessary documentation to support the knowledge needs of the organization using a disciplined adult instructional design approach to meet learning needs.
  • Identifies and validates content to be used in instructional materials based on input from subject-matter-experts or exemplar performers. Appropriately proposes content delivery methods (instructor-led, self-study etc).
  • Conduct benchmarking and provide guidance and coaching for CSR’s. Working closely with the Country Managers analyzes the customer service operations and makes recommendations to management for improvement measures.
  • Manages project from initiation to closure; develops work plans; secures appropriate resources and coordinates tasks.
  • Monitor, evaluate and report on the effectiveness of training programs according to business objectives and supporting measurable business outcomes (ROI).


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