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Careers at ThermoFisher Scientific

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Job ID :
48971BR
Location :
US - New York - Grand Island
:
Job Description

Responsibilities:

  • Work with interfacing functions to ensure timely and accurate processing of customer quotes and orders (Feasibility, Packaging Engineering, Chemical Formulations, Accounting, Pricing, BioProduction PMO team members, and Customer Service).
  • Ensure Service Level Agreements and requested delivery dates are met for all customer orders for given account assignments.
  • Serve as the customer advocate throughout internal processes. Troubleshoot, escalate and resolve issues and risks jeopardizing customer commitments. Communicate action plans and resolution to customer in a timely manner.
  • Adhere to Custom Order Database data integrity best practices.
  • Meet BioProduction business objectives around inquiry turn-around time, customer service level targets, order conversion rates, and revenue goals.
  • Run reports, analyze data, develop presentations, lead customer conference calls, and participate in customer audits.


Requirements:

  • Requires BS/BA (Biology, Molecular Biology, Chemistry, and Engineering), or High School diploma with five years of biotechnology experience.
  • Position requires five year’s experience in a customer facing environment and working technical knowledge of the biotechnology industry including the basics of project management methodologies.
  • Successful candidate will have strong skills in the following areas: written and verbal communications, interpersonal cross functional team based interaction, organizational and detail orientation, analytical, planning, and problem solving. Should also be intellectually curious and results oriented.




Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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