Careers at ThermoFisher Scientific

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Job ID :
Location :
South Korea - Seoul
Job Description
Customer Care Representative
Based in Seoul, Korea

Key Responsibilities
  • Manage telephone calls from customers/dealers/internal colleagues professionally.
  • Fulfill the order transactions – Process quotes, orders, returns, replacements, Credits and debits accurately and timely.
  • Respond effectively and efficiently to customer inquires within 24 hours ranging from orders, product availability, pricing, shipping, billing (invoices, credits and debits), documentation (proof of delivery, terms of contracts etc), marketing promotions and sample requests.
  • Handle customer complaints, logs the complaint data in system and following through to ensure complete closure within agreed time frame.
  • Resolve problems through analysis of situations and experience to determine best use of approach and resources. Escalate issues appropriately to ensure prompt resolution.
  • Review all open sales orders and backlog; follow up with relevant supply sites to ensure on-time shipments.
  • Work with planners to expedite orders outside standard lead times. Inform customers of product delinquency and proposed recovery dates.
  • Support sales team with excellent communications.
  • Cooperate with functional teams in efficient working way.
  • Review individual key performance indicators and ensure all measures are met.
  • Contribute to team effort by accomplishing related results as needed.
  • Execute in compliance with business policies and procedures.
  • May be required to perform other related duties as required and assigned.

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