EXPLORE

Careers at ThermoFisher Scientific

Apply Now >>    
Job ID :
49526BR
Location :
US - Illinois - Chicago|US - Illinois - Remote / Field
:
Job Description
uid32 aria-labelledby=56$146082
uid32-formLabel data-automation-id="multilineTextView">
As part of the Unity Lab Services organization, the LCMS Field Technical Specialist is responsible for providing support for service engineers and customers on Thermo Scientific Liquid Chromatography Mass Spectrometers. The ideal candidate will possess technical expertise on LCMS instruments , as well as a passion for the art of Liquid Chromatography Mass Spectroscopy.

Responsibilities:
  • Assists field service with difficult instrument issues.
  • Uses technical expertise to guide FSEs and customers in resolving instrument issues.
  • Maintains communication with FSE and customer to ensure understanding of status of a service event that they have become a party to.
  • Provides courteous and knowledgeable response to technical issues, meeting commitments in a timely manner.
  • Serves as a customer advocate and ensures that technical issues are resolved in a timely manner.
  • Manages escalation of unresolved technical issues to higher level support.
  • Becomes part of the escalation process from time of initial escalation until the closure of the escalated situation.
  • Adheres to Thermo Fisher Scientific protocols, consistencies and procedures.

    Mentors Area FSEs:

  • Is an expert on LCMS and keeps current on the product line by frequent interaction with the product line specialists and commercial application teams.
  • Integrates the knowledge gained from field issues into the factory and field service knowledge repositories.
  • Keeps management apprised of service issues. Provides feedback on processes and procedures surrounding the product.
  • In addition to mentoring FSEs, serves as a source of technical product knowledge and provides supervision as required in the course of this duty.

    Manages Internal Processes:

  • Enters various types of data (i.e. service log, procedural information, knowledge retention, etc.) into computer system. ).
  • Supports the Quality System and Quality Policy by enforcing procedures/work instructions and creating records to meet the requirements of the Quality Systems.

    Essential Functions:

  • Ability to lift 75 lbs. without assistance 15% of the time.
  • Ability to lift and carry 25-30 lbs. continuously throughout the day.
  • Ability to bend, squat, stretch, and reach on a daily basis in a service function.
  • Ability to travel overnight at a minimum of 60%.
  • Maintain a valid driver’s license and safe driving record.

    Minimum Requirements/Qualifications:

  • Bachelor’s degree, or higher in a scientific discipline such as chemistry, biology, or a related field.
  • 3-5 years of equivalent job related experience, preferably supporting triple quad LCMS. Technical combined proficiency in instrumentation and applications.
  • Strong problem solving skills.
  • Strong verbal and written communication skills.
  • Demonstrated organizational skills; ability to handle multiple priorities.
  • Strong interpersonal, self-motivational, & negotiating skills.
  • Excellent communication skills, working across all levels, functions and regions.
  • Excellent Computer skills required.
  • Regional and limited national travel required.

    Location

    This is an area based field-based position that covers all of North America, and is preferably based in Illinois.

    *IND-AIG




Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Apply Now >>    
Join our Talent Community

If you're ready to make a difference in the world, you can do it here.

Join
Refer a friend

Already work here? Help us write our next chapter

Refer Now

SHARE

5 Reasons to Work at Thermo Fisher Scientific
View
Search Jobs by Map
Search