Careers at ThermoFisher Scientific

Application Support – Environment Food Safety & Pharma

Job ID: 49184BR
Location: Home Office based in south Germany or Austria

Key Duties and Responsibilities

• Provides high quality and effective pre- and post-sales support working closely and primarily with factory based product and vertical marketing teams, other CMD product lines, service and sales.
• Ensures support activities are provided in a prioritized way to VIP and seed unit customers in a timely manner while focusing on customer satisfaction and on a continually improving customer relationship leading to future business opportunities with the customer.
• Responsible to ensure best practice in Thermo Fisher Scientific customer demonstration labs, working jointly with Sales Support Managers, in the performance of top-class applied markets customer demonstrations and delivery of demo reports, application methods and apps notes, customer training and other activities.
• Responsible to co-develop and adapt relevant marketing and sales collateral by monitoring demos and applications/method development projects and sharing such work/results with direct manager, the SST, with responsible product line marketing organisation.
• Co-develop and adapt appropriate training collateral to fit both customer and internal requirements.
• Works closely with other Sales Support Experts, with Training and Customer Support European colleagues who have ultimate responsibility for training.
• Responsible for identifying training needs and coordinating the delivery of training
• Must make daily use of SalesForce.com (SFDC) to track activities which must be linked to opportunities

• Degree in Chemistry, Biochemistry or similar; Ph.D. preferred.
• Excellent relevant product line knowledge with at least 5 years hands-on LC/MS experience at pharma/CRO/analytical laboratory, preferably with triple quadrupole and Orbitrap instruments; environmental food safety experience or pharma knowledge/experience required
• Solid knowledge in screening and quantitation of small molecules
• Strong experience in method development and method optimization across LCMS platforms
• Ability to understand customer needs and translate these into relevant applications and training
• Excellent verbal and written communication skills
• Strong self-organizational skills
• Excellent inter-personal skills
• Willingness to travel extensively mainly within the appointed region but frequently through Europe.
• Ability and willingness to travel: above 50%
• English and German language a must, additional EU Language skills are a positive asset

• Extremely strong customer focus skills
• The ability to work on own initiative and to meet deadlines and targets and develop strategies and tactics to grow the relevant portion of the business
• Must be flexible and prepared to undertake tasks as required
• Excellent communication skills, both written and oral, in English and German
• A high level of interpersonal and organizational skill