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Careers at ThermoFisher Scientific

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Job ID :
49146BR
Location :
US - Pennsylvania - Pittsburgh
:
Job Description

How you’ll make an impact
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

What you’ll do
As the HR1 Solution Center Supervisor you will oversee the day-to-day activities of the Center, ensuring that the team meets its strategic goals. You will utilize metric dashboards to ensure quality service and operational performance. You’ll also provide expert support on escalated questions related to issues such as benefits, payroll, and HR policies & procedures. In addition, you will:

  • Monitor day-to-day Solution Center call volume, case management activity, and protocol and make appropriate adjustments to ensure service levels are met
  • Analyze, evaluate, and resolve complex issues escalated by HR Specialists and manage each case through quick and accurate resolution
  • Review survey feedback and metric dashboards to identify potential issues, analyze root causes, and put measures in place to improve processes and elevate client satisfaction
  • Coach, train, and develop a team of HR Specialists, providing ongoing feedback and performance
  • Ensures process documentation is current and teams receive adequate training on changes
  • Manage HR Specialist scheduling, timecard approval, and team PTO requests, ensuring sufficient daily coverage
How you’ll get here
  • Bachelors degree; major or concentration in business or human resources preferred
  • 4+ years working in a call center or HR shared service center; prior supervisory experience a plus
  • Excellent interpersonal skills needed with the ability to communicate effectively and influence in a diverse work environment with employees at all levels
  • Ability to interpret and communicate HR policies, procedures, and programs
  • Critical thinking, problem solving, and judgment skills
  • Service-oriented attitude and willingness to learn
  • High energy with the ability to organize/prioritize competing demands

This position has not been approved for relocation assistance.

*IND-CORP




Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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