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Job ID :
48714BR
Location :
Singapore - Marsiling
:
Job Description

Responsibilities:

  • Perform on-site installation, repair, maintenance, qualification and validation of Gas Chromatography and related Mass Spectrometry systems
  • Collaborate aptly with sales, marketing, factories and other business entities to provide a seamless customer experience with Thermo Fisher Scientific
  • Leverage and maintain data integrity of service business software to track service calls, manage part inventories and complete job tasks relating to territory management
  • Troubleshoot system issues via customer supplied reports, remote diagnostics and documentation to determine nature and scope of service issues
  • Coordinate service resolution with engineering, customer service, and other personnel to expedite repairs as needed
  • Conduct user orientation of safe operation of instrumentation
  • Other duties may be assigned

Minimum Qualifications:

  • High school diploma and Bachelor’s degree or equivalent experience
  • 3 or more years hands-on experience as a Service Engineer, particularly working with analytical instrumentation, or 3 or more years relevant industry experience as a GC / GCMS user
  • Effective communication skills and ability to establish good customer rapport are essential
  • Ability to prioritize service requests and produce clear and concise documentation
  • Ability to work independently within a customer location
  • Must be available to travel overnight up to 60% within the territory or other areas as required
  • Essential Functions and Physical Requirements
    • Ability to safely lift 50 Lbs with assistance on occasion.
    • Ability to safely lift and carry 25-30 Lbs continuously throughout the day.
    • Ability to bend, squat, stretch, and reach on a daily basis in a service function.
    • Maintain a valid driver’s license and safe driving record

Preferred Qualifications:

  • Bachelor’s Degree in Chemistry, Sciences or related field

Three or more years of hands-on experience with Chromatography and Mass Spectrometry systems



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