Position Summary: This position is within the Fisher BioServices business unit of Thermo Fisher Scientific. The Sr. Operations Technician is responsible for the receipt, inventory, storage, withdrawal and shipment of biological specimens, samples, clinical agents, and materials from multiple commercial and government clients. These materials are stored at temperatures ranging from ambient (room temperature) to -20°C with potentially hazardous properties. This position uses database applications and standard precautionary procedures to work independently, be self-directed, communicate effectively, and use good judgment when making decisions. Internal or external client interaction occurs under the guidance of experienced professional or technical staff. This position may also participate in the assembly of kits and label printing. As a Technician 2, this position requires applying acquired skills with some complexity and working knowledge of technical, operative or administrative methods and practices found within the repository industry.
Essential Duties and Responsibilities:
Must be able to perform Operations Technician 1 duties:
- Prepares samples or clinical agents for pickups, courier deliveries, and shipments.
- Works closely with managers to support customer inquiries, discrepancies, inventory maintenance and database updates.
- Responsible for using an inventory management system for data entry, sample tracking, and management of samples.
- Maintains files for validation of data and preparation of queries, reviews accumulated data for accuracy and prepares reports of information and sample data.
- Performs internal specimen consolidation and reorganization projects under the guidance of a Lead Operations Technician.
- Participates in process improvement activities.
- Receives, handles and inventories specimens of human, animal, and/or plant origin at temperatures ranging from ambient to -196°C, and having potentially hazardous properties.
- Assures compliance to cGMP parts 210 and 211 and company quality systems.
- Follows standard operating procedures (SOPs), facility safety guidelines, and Food & Drug Administration (FDA) requirements which may include compliance with cGMP CFR parts 210 and 211 where applicable.
- Role models behavior consistent with our company values of Integrity, Intensity, Innovation & Involvement.
- May prepare sample collection kits in accordance with Standard Work Instructions.
- May make deliveries to clients as required.
- May be required to travel to other facilities to meet business needs.
Operations Technician 2 must apply skills to perform the following duties:
- Compiles data for the storage and retrieval of specimens and for report preparation.
- Assists in training of peers according to SOPs in the effective use of equipment, methods of storage and retrieval, serum separation, aliquoting, general laboratory procedures and systematic data entry.
- Contributes to development of standard operating procedures for repository and/or laboratory.
- Conducts investigations to determine specimen movement history and recommends resolution of inventory inaccuracies.
- Performs internal specimen consolidation and reorganization projects.
- Resolves complex discrepancies involving ID modifications/duplicate or redundant entries, and multi‐field corrections as directed by client or Supervisor instructions.
- Verifies material prior to shipment and confirms accuracy of data entry records for incoming material.
- May process biological samples according to client specifications, including but not limited to, blood-component separation and aliquoting.
- Supports printing services including the printing of materials, compiling of job packets, supply inventory maintenance, and perform minor preventive maintenance on thermal transfer label printers.
- Other duties may be assigned to meet business needs.
Basic Minimum Qualifications: The qualifications listed below are representative of knowledge, skill and/or ability. To perform this job successfully, an individual must be able to complete each essential duty.
- Requires proven ability to communicate effectively verbally and in written form.
- Requires expert ability to prepare reports using Microsoft Excel.
- Requires knowledge of Windows and Microsoft Word and possibly Microsoft Access.
- Requires expert ability to work with methods to handle, process, and store specimens using a computerized storage and retrieval system.
- Requires knowledge of Universal Precautions, general laboratory and quality assurance/control.
- Valid driver’s license and good driving record if required to transport material.
- Requires High School Diploma; Prefer a Bachelor’s degree in a Science related field.
- Requires 1+ year repository work experience with data entry, shipping/receiving, sample management.
Certificates and/ or Licenses:
- Preferred IATA Dangerous Goods Training for Class 6.2 Shipping.
- Preferred Blood Borne Pathogens Training.
Preferred Pharmacy Technician Certification
None; may assist in training peers.
8AM to 5:00PM core hours with additional hours as required. May be required to work a non-traditional work week.
Work Conditions/Physical Requirements:
- Ability to work in a cold environment with exposure to dry ice, liquid nitrogen cryogenics, hazardous and infectious agents, marked changes in temperature.
- May push/pull 600 lb liquid nitrogen dewars, and work from a platform ladder.
- Must use personal protective equipment and adhere to safety protocols.
- Must be able to lift and carry up to 50 lbs, and push up to 70 lbs.
- Must be able to process and handle materials frozen on dry ice (-78°C) or liquid nitrogen (-196°C) for up to 6 hours per day.
- Must be able to work in walk-in freezers or refrigerators periodically for up to 5 hour per day.
- Must be able to use a computer up to 6 hours per day.
- May be required to operate a forklift.