Job ID :
47354BR
Location :
South Korea - Seoul
:
Job Description
Education/Experience Requirements:
At least ONE of the following:
Service Engineer– Global Services, Korea
Based in Seoul, Korea
Position Objective:
Based in Seoul, Korea
Position Objective:
- To provide excellent customer satisfaction through technical service, installation, operator training and repair of Thermo Fisher Scientific LSG instruments.
- Enhance Thermo Fisher Scientific LSG Service business and reputation by becoming the customer’s trusted advisor on Thermo Fisher Scientific LSG instruments and service products.
Essential Functions:
- Provide in-office scheduled preventative maintenance and repairs of Thermo Fisher Scientific Life Science Solutions Group in Korea
- Undertake bench top product service and loaner instruments management.
- Provide training and technical advice on instrument use, both in person and by telephone.
- Proactively resolve difficult repairs by using Thermo Fisher Scientific LSG Service Escalation process and liaising with APJ Service Specialists.
- Proactively manage personal stock of spare parts and completes paperwork in a timely manner.
- Provide an important link between customers and Thermo Fisher Scientific LSG Sales and Marketing teams.
- Discuss Thermo Fisher Scientific LSG Service Products with customers, and provide leads to Korea Service Sales Rep as they arise.
- Any other duties as may be reasonably required from time to time by senior management.
Education/Experience Requirements:
At least ONE of the following:
- Bachelor Degree in Electronic Engineering, Molecular Biology or similar.
- Minimum 3 years experience as a Service Engineer in the science or medical industry.
- Intermediate level written and spoken English language ability.
Required Competencies:
Connect with the Customer:
Connect with the Customer:
- Is customer-centric
- Anticipates needs and problems while creating solutions
- Demonstrates a sense of urgency, contagious optimism and a “can do” attitude
Find a Better Way:
- Is curious, inquisitive, innovative, never satisfied with the status quo
- Greets challenge and change as opportunity
- Has courage and confidence to take risks and learn from mistakes
Win Together:
- Is authentic, transparent and leads by example, holding self and others accountable
- Inspires, motivates and collaborates with others
- Stretches across borders, breaks silos and builds effective partnerships with customers and colleagues
- Embraces and leverages diversity of culture and thought
Working Conditions:
Mostly works in the office to repair bench top instruments.
Travel for technical training to Singapore or US is required from time to time.
Mostly works in the office to repair bench top instruments.
Travel for technical training to Singapore or US is required from time to time.
