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Job ID :
47083BR
Location :
Canada - Ottawa
:
Job Description

Duties & Responsibilities

  • Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
  • Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
  • Determines correct inventory levels of repair parts with supply lines.
  • Documents repair/ resolution of customer calls in SAP system and escalates issues to management as needed.
  • Works with Technical Support to resolve quality issues and advise of issues and developments.
  • Keep management advised of issues and developments.
  • Ensure instrumentation is in compliance with regulatory requirements and quality control standards.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required:

  • Working knowledge chemical and/or microbiology handling techniques.
  • Understanding of proper use and operation of electronic testing equipment.
  • Knowledge of inventory and procurement systems.
  • Ability to interface with internal and/or external customers.
  • Solid computer skills.
  • Time Management Skills
  • Strong mechanical and electronics experience preferred.
  • Manage and troubleshoot complex technical issues with hardware, firmware and software.
  • Ability to pass a comprehensive background check.
  • Possess a valid Driver’s License and maintain a clean driving record.

Education:

  • Biomedical Engineering Technologist or Electronics Engineering Technologist diploma (3 years) from an accredited institution OR an equivalent combination of experience and education.

Experience:

  • minimum 2 years related field experience with direct customer interaction, preferably in a laboratory setting.
  • Ability to manage a large territory and perform repair and support of laboratory equipment including but not limited to Trek and Bax systems.

Non-negotiable

  • Flexibility to travel
  • Bilingual English and French

Additional Details:

  • Position will require 20%-50% travel
  • There may be on-call duties
  • Overnight stays could be 1 to 3 nights a week



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