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Job Description

Field Application Scientist (f/m), Bioinformatics
Job ID: 46631BR
Location: Home Office based in Germany or Austria

Thermo Fisher Scientific is currently recruiting for a Field Applications Scientist (FAS) to support customers in the EMEA region (Europe, Middle-East and Africa). As FAS you will provide technical bioinformatics expertise, applications support and training to customers with a focus on our Ion Torrent NGS instruments, related hardware and software products and services. Customer inquiries will be received via phone, email, or during customer visits. You will act as a trusted expert to our customers, thereby increasing customer satisfaction and loyalty resulting in a contribution to the overall success of the business. Thermo Fisher Scientific will provide you with an environment of challenging work, growth and development through your career.

Essential Functions

  • Provide customer support on technical issues by utilizing all available resources and answering customer technical inquiries in a timely manner.
  • Escalate issues or problems when warranted.
  • Participate in training, both new product and continuing education to remain at the edge of scientific knowledge.
  • Accurately record pertinent information from customer contacts in Customer Relationship Management system.
  • Consult with customers on experimental design and data interpretation.
  • Perform NGS data analysis.
  • Provide content for customer training material.
  • Participate in pre-sales meetings such as customer visits, workshops or by giving webinars.
  • ‚ÄčSupport the Field Service Engineer- teams during install and maintenance of NGS instruments.
  • Present technical updates and contribute to department meetings.
  • Lead company, departmental, and individual projects.
  • Proactively contributes to the strategic development of consultancy and training products.
  • Often leads process improvement initiatives.


Requires an M.Sc./PhD in bioinformatics or a relevant subject or have gained the relevant experience working in this field.


  • You bring along significant professional experience in the field of bioinformatics, preferably in an industrial/commercial environment.
  • You possess experience in two or more of the following fields: NGS sequencing analysis, genomics, genetics, gene expression analysis, sequence assembly, molecular biology.
  • In depth knowledge of bioinformatics software, resources and algorithms.
  • Experience of working in a LINUX/UNIX environment and familiarity with building and querying databases.
  • IT knowledge and basic system administration skills are required.
  • Working knowledge of scripting in a language such as PERL, Python or Java.
  • Ability to quickly learn large amounts of new, complex technical information.
  • Ability to effectively communicate in German and English to customers and colleagues, both orally and in writing.
  • Proven ability to work independently as part of a field-based team.
  • Ability to manage multiple priorities
  • Problem-solving ability required
  • Capable of mentoring and training peers.
  • Ability to represent the department and present to a variety of both internal and external audiences.

This position is home-office based anywhere in Germany or Austria. Travel is required (approx. 50%) within the region of Europe, Middle-East, Africa (EMEA) as needed.
Interested? We look forward to receiving your application, including a cover letter and CV in English. Please apply to Job ID 46631BR on http://jobs.thermofisher.com/.


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