Lead HSC CS team to drive customer satisfaction and linearize Order-to-cash flow to support Sales revenue and booking target fulfillment; Keep driving process quality control, further more to Identify process optimization opportunity by integration, realize team resource synergy and working with cross function improvement; Manage internal and external customer voice and expectations through issue resolution and build systematic practices with cross functions Be responsible for project management and contract execution for all aspects relevant to both external (customer expectations, deliverables, T&Cs, etc.) and internal (business objectives, reporting and forecasting) Supervise and enhance team member performance and deliveries.
Bachelor degree above, 6-8 years working experience in Customer Service or Commercial Operations, and 2-3 years in a leading role.
Knowledge of global trade in Quote-to-Cash coverage and LC UCP600, strong operational background will be an advantage.
Experience in ERP(SAP, Oracle) is a MUST; Strong ownership and self-motivated, can work stably under pressure.
Outstanding persuasive communication and influencing ability to achieve successful outcomes; Demonstrate a passion for delivering Service Excellence and drives this through in all coaching and performance conversations; Good command of English& mandarin