Careers at ThermoFisher Scientific

Essential Duties and Responsibilities

• Support the Field Service Team on all actions to reduce installation time for the Standalone GC
• Develop and deliver Basic/Advanced GC and corresponding GC Detector trainings
• Develop and deliver Basic/Advanced training

• Resolve GC issues for Hot Accounts as they arise in a professional and timely manner
• Assist the Field Service Team by providing advanced troubleshooting and acting as factory liaison for difficult-to-solve problems
• Develop methods to increase flow of information and documentation within Thermo Fisher Scientific to foster knowledge and skill development
• Travel to provide technical support in the execution of the tactical installation/repair for the GC Product Line
• Support regional support initiatives for GC Products
• Collaborate with field organization to achieve higher customer satisfaction.
• Assist the Engineering and Marketing in defining, executing, and proofing future software, hardware and feature deliverables
• Complete miscellaneous duties related to GC business as assigned

Decision Making Authority

• Supporting customer issue resolution by authorizing FSEs to replace parts with a cost less than $5000
• Field part replacement with a cost over $5000 requires Manager approval
• Customer travel requires Manager approval

Minimum Education and Experience Requirements

• BS Degree in Engineering, Chemistry, related technical discipline, or the equivalent technical knowledge and experience
• This position requires 5 - 7 years experience in Engineering, Applications, or Field Service experience with GC Detectors and Analyzers
• Advanced analytical approach to troubleshooting and technical problem resolution on GC and Valve Ovens
• Willingness to travel 15-30% worldwide

Knowledge, Skills, and Abilities necessary to perform essential functions

• Demonstrated knowledge and strong technical background in GC with standalone detectors (ECD, TCD, FID, PDD, etc)
• Demonstrated ability to positively deal with difficult customer situations
• Demonstrated knowledge and advanced analytical background
• Demonstrated knowledge and advanced skills in using PC applications.
• High energy level with ability to take initiative
• Proven reasoning abilities and sound judgment
• Must possess good verbal and written communication skills in English language

• Process-oriented with demonstrated attention to details
• Individual should be well-versed in customer interactions being sensitive to the customer’s needs and able to handle any situation that may arise

• Teamwork-oriented with collaborative style