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Job ID :
45289BR
Location :
Italy - Milan
:
Job Description

Essential Duties and Responsibilities

  • Support the Field Service Team on all actions to reduce installation time for the Standalone GC
  • Develop and deliver Basic/Advanced GC and corresponding GC Detector trainings
  • Develop and deliver Basic/Advanced training
  • Resolve GC issues for Hot Accounts as they arise in a professional and timely manner
  • Assist the Field Service Team by providing advanced troubleshooting and acting as factory liaison for difficult-to-solve problems
  • Develop methods to increase flow of information and documentation within Thermo Fisher Scientific to foster knowledge and skill development
  • Travel to provide technical support in the execution of the tactical installation/repair for the GC Product Line
  • Support regional support initiatives for GC Products
  • Collaborate with field organization to achieve higher customer satisfaction.
  • Assist the Engineering and Marketing in defining, executing, and proofing future software, hardware and feature deliverables
  • Complete miscellaneous duties related to GC business as assigned

Decision Making Authority

  • Supporting customer issue resolution by authorizing FSEs to replace parts with a cost less than $5000
  • Field part replacement with a cost over $5000 requires Manager approval
  • Customer travel requires Manager approval

Minimum Education and Experience Requirements

  • BS Degree in Engineering, Chemistry, related technical discipline, or the equivalent technical knowledge and experience
  • This position requires 5 - 7 years experience in Engineering, Applications, or Field Service experience with GC Detectors and Analyzers
  • Advanced analytical approach to troubleshooting and technical problem resolution on GC and Valve Ovens
  • Willingness to travel 15-30% worldwide

Knowledge, Skills, and Abilities necessary to perform essential functions

  • Demonstrated knowledge and strong technical background in GC with standalone detectors (ECD, TCD, FID, PDD, etc)
  • Demonstrated ability to positively deal with difficult customer situations
  • Demonstrated knowledge and advanced analytical background
  • Demonstrated knowledge and advanced skills in using PC applications.
  • High energy level with ability to take initiative
  • Proven reasoning abilities and sound judgment
  • Must possess good verbal and written communication skills in English language
  • Process-oriented with demonstrated attention to details
  • Individual should be well-versed in customer interactions being sensitive to the customer’s needs and able to handle any situation that may arise
  • Teamwork-oriented with collaborative style


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