Job ID :
45289BR
Location :
Italy - Milan
:
Job Description
Essential Duties and Responsibilities
- Support the Field Service Team on all actions to reduce installation time for the Standalone GC
- Develop and deliver Basic/Advanced GC and corresponding GC Detector trainings
- Develop and deliver Basic/Advanced training
- Resolve GC issues for Hot Accounts as they arise in a professional and timely manner
- Assist the Field Service Team by providing advanced troubleshooting and acting as factory liaison for difficult-to-solve problems
- Develop methods to increase flow of information and documentation within Thermo Fisher Scientific to foster knowledge and skill development
- Travel to provide technical support in the execution of the tactical installation/repair for the GC Product Line
- Support regional support initiatives for GC Products
- Collaborate with field organization to achieve higher customer satisfaction.
- Assist the Engineering and Marketing in defining, executing, and proofing future software, hardware and feature deliverables
- Complete miscellaneous duties related to GC business as assigned
Decision Making Authority
- Supporting customer issue resolution by authorizing FSEs to replace parts with a cost less than $5000
- Field part replacement with a cost over $5000 requires Manager approval
- Customer travel requires Manager approval
Minimum Education and Experience Requirements
- BS Degree in Engineering, Chemistry, related technical discipline, or the equivalent technical knowledge and experience
- This position requires 5 - 7 years experience in Engineering, Applications, or Field Service experience with GC Detectors and Analyzers
- Advanced analytical approach to troubleshooting and technical problem resolution on GC and Valve Ovens
- Willingness to travel 15-30% worldwide
Knowledge, Skills, and Abilities necessary to perform essential functions
- Demonstrated knowledge and strong technical background in GC with standalone detectors (ECD, TCD, FID, PDD, etc)
- Demonstrated ability to positively deal with difficult customer situations
- Demonstrated knowledge and advanced analytical background
- Demonstrated knowledge and advanced skills in using PC applications.
- High energy level with ability to take initiative
- Proven reasoning abilities and sound judgment
- Must possess good verbal and written communication skills in English language
- Process-oriented with demonstrated attention to details
- Individual should be well-versed in customer interactions being sensitive to the customer’s needs and able to handle any situation that may arise
- Teamwork-oriented with collaborative style