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Job ID :
44877BR
Location :
Canada - Remote|Canada - Toronto|US - California - Remote / Field
:
Job Description

Position Responsibilities:

  • Position has overall responsibility for growth and maintenance of global OEM for Cytomat and LA product line
  • Evaluate customer requests and respond to customers in a timely manner. This includes being the key point of contact for new business and ongoing project discussions, pricing and volume discussions, issue resolving, and support functions.
  • Identify areas of growth with current OEM customer accounts.
  • Actively prospects for, identifies, and brings new business opportunities to the organization.
  • Maintains focus on meeting deadlines and commitments.
  • Manages multiple initiatives/projects for entire client portfolio.
  • Key client management: Maintains relationships with key decision makers of customers.
  • Cultivates relationships with current client base and pro-actively manages partnerships to maintain and grow existing business.
  • Fields and manages all potential customer inquiries with timely response and feasibility evaluation.
  • Manages quotation process and ensures all RFQ deadlines are met.
  • Negotiates and closes new and renewal business.
  • Ensures frequent communication and timely and complete follow-up with current customers, leads, etc.
  • Assists in the preparation and delivery of business/technical/capability presentations.
  • Schedules and coordinates quarterly business reviews with key customer accounts. Monitors established performance metrics and scorecard reports.
  • Supports the organization of continuous improvement initiatives to maximize performance and improve process quality, efficiency, and effectiveness through benchmarking activities.
  • Ability to travel globally, up to 50% as necessary.

Minimum Requirements/Qualifications:

  • B.S. Degree in Scientific field required; Masters degree in Science or Business a plus.
  • 10 Years experience in life sciences industry, in particular instrument business for Drug Research
  • Experience in automated environmental control and lab automation is preferred
  • Exposure to process improvement efforts (i.e. six sigma, practical process improvement) a plus.
  • Strong project management skills are essential. Must be able to lead and/or influence others without direct authority.
  • Excellent relationship building and persuasion skills with the ability to motivate and influence others.
  • Must be self-motivated with a strong desire to lead.
  • Ability to quickly evaluate situations and take direct appropriate actions to resolve issues.
  • Well-founded and practiced formal problem solving skills.
  • Detail oriented and assertive self-starter who can operate effectively in a constantly changing environment.
  • Sound business acumen.
  • Well developed written skills to prepare monthly reports, reviews and white papers, as well as preparing presentations to a variety of audiences.
  • Strong communication and organizational skills. Experience drafting and negotiating various types of contracts. Good organizational, analytical and problem solving skills.
  • Strong communication skills: well developed verbal skills to successfully communicate to a variety of internal and external audiences, while counseling, negotiating and formally presenting views and/or technical criteria.

This position has not been approved for relocation assistance.



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