Key Duties and Responsibilities:
-Identify & respond to customer inquires. Provide a client focused first point of contact to answer customer inquires, process customer orders.
-Process orders for domestic customer and enter order into SAP system. Ensure the accuracy of order entry and changes;
-File orders/request according to guidelines/policy;
-Set order priorities according to revenue needs, customer needs and special sales situation;
-Proactively communicate order confirmations/changes to customer and as well as Buyer
-Be knowledgeable about products to answer customer enquiries.
-Coordinate between customer, supply chain and sales team to ensure the success order proceed and product on time delivery;
- Clarify detailed collection info so that Finance team could reverse related AR record;
-Various other duties as requested by the department manager
-College degree, majored in Business administration, Biology, supply chain, mechanical, electrical, or international trade; International trade and supply chain degree will be preferred;
-Above 2 year relevant experience.
-Detail - oriented and well organized.
-Rich knowledge with contract terms, conditions, Logistics, business and international trade
-Basic knowledge of Finance and credit
-Good communication and teamwork skills with customers, keep "customer satisfaction" as a guiding factor;
-Good English communication skills both in written and oral
-Good computer skills, proficient with MS Excel/ERP system.
Non-negotiable Hiring Criteria:
- College and above degree in business administration, supply chain, Biology or international trade;
-2+ years of Customer Service or sales assistant experience
-Effective communication with customer and internal organization;
-Timeliness following up with customer request and internal inquiries;
- Proficient MS Excel and have the knowledgement about ERP
- Good written and oral communication in English preferred