Careers at ThermoFisher Scientific

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Job ID :
Location :
China - Shanghai
Job Description

Key Duties and Responsibilities:

-Identify & respond to customer inquires. Provide a client focused first point of contact to answer customer inquires, process customer orders.

-Process orders for domestic customer and enter order into SAP system. Ensure the accuracy of order entry and changes;

-File orders/request according to guidelines/policy;

-Set order priorities according to revenue needs, customer needs and special sales situation;

-Proactively communicate order confirmations/changes to customer and as well as Buyer

-Be knowledgeable about products to answer customer enquiries.

-Coordinate between customer, supply chain and sales team to ensure the success order proceed and product on time delivery;

- Clarify detailed collection info so that Finance team could reverse related AR record;

-Various other duties as requested by the department manager

Minimum Requirements/Qualifications:

-College degree, majored in Business administration, Biology, supply chain, mechanical, electrical, or international trade; International trade and supply chain degree will be preferred;

-Above 2 year relevant experience.

-Detail - oriented and well organized.

-Rich knowledge with contract terms, conditions, Logistics, business and international trade

-Basic knowledge of Finance and credit

-Good communication and teamwork skills with customers, keep "customer satisfaction" as a guiding factor;

-Good English communication skills both in written and oral

-Good computer skills, proficient with MS Excel/ERP system.

Non-negotiable Hiring Criteria:

- College and above degree in business administration, supply chain, Biology or international trade;

-2+ years of Customer Service or sales assistant experience

-Effective communication with customer and internal organization;

-Good teamwork

-Timeliness following up with customer request and internal inquiries;

- Proficient MS Excel and have the knowledgement about ERP

- Good written and oral communication in English preferred

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