EXPLORE

Careers at ThermoFisher Scientific

Apply Now >>    
Job ID :
41012BR
Location :
Spain - Barcelona
:
Job Description

Company Information

Thermo Fisher Scientific (NYSE: TMO) is headquartered in Waltham, MA, and is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. With annual sales of more than $17 billion, we employ over 50,000 people and serve over 350,000 customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as environmental and industrial process control settings. Serving customers through five premier brands, Thermo Scientific, Fisher Scientific, Applied Biosystems, Invitrogen and Unity Lab Services, we help solve analytical challenges from routine testing to complex research and discovery. Together, we offer the most convenient purchasing options to customers and continuously advance our technologies to accelerate the pace of scientific discovery, enhance value for customers and fuel growth for shareholders and employees alike. Visit http://www.thermofisher.com

Job Description

  • Job Title: Field Service Engineer
  • Reports To: Local Team Leader
  • Group/Division: AIG/CAD
  • Career Band: Professional 06
  • Location: Spain – Preferred Barcelona
  • No. of Direct Reports: None
  • Day/Shift: Day


Position Summary

Responsible to deliver all Service activities (which might include: Installation including related customer introduction, Repairs, Maintenance Services, Validation Services, Depot Repair, Hot Lines etc..) on OES and XRF products for achieving:

- Satisfied customer becoming loyal customers

- Highest first time fix rates / lowest mean time to repair

- Lowest repeated call rates

Contributes to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices (as they are described).

Main Activities / Responsibilities

  • Performs all Service Activities in line with internal rules and customer regulations
  • Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customer’s expectation and making them successful by using TMO instruments. Actively promote our contract products.
  • Always ensure highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible. Follow our ethical business conduct guidance.
  • Is responsible to manage the company’s assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc..
  • Optimize the own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatching function, Team Leader, others).
  • Is responsible to report accurate and timely of all activities as required (e.g. Field Service Reports, Expense Reports, etc.)
  • Assures alignment of all activities at the customer site with the rest of TMO and informs other part of TMO of important information with respect to our customers (e.g. information about new purchases to sales/lead generation)


Minimum Requirements/Qualifications

  • Professional background in Electronics/Chemistry/Engineering or related subjects
  • Minimum 2-5 years experience servicing analytical equipment or equivalent applications specialist experience. Optical Emission and XRF instrumentation experience is preferred.
  • Strong problem solving skills
  • Good verbal and written communication skills, ability to work across all levels, functions and regions
  • Demonstrated organizational skills with the ability to handle multiple tasks with different priorities
  • Excellent inter-personal, self-motivational and negotiating skills
  • PC skills
  • Driving License
  • Willingness to travel mainly within the appointed region but frequently as well through Europe/European Territory. For training or special calls, international traveling including all EMEA Territory and the others if required.
  • Good English skills, both verbal and written


Non-Negotiable Hiring Criteria

  • Driving License
  • Willingness to travel mainly within the appointed region but frequently as well through Europe/European Territory. For training or special calls, international traveling including all EMEA Territory and the US if required.
  • Good English skills, both verbal and written


Apply Now >>    
Join our Talent Community

If you're ready to make a difference in the world, you can do it here.

Join
Refer a friend

Already work here? Help us write our next chapter

Refer Now

SHARE

5 Reasons to Work at Thermo Fisher Scientific
View
Search Jobs by Map
Search