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Job ID :
42201BR
Location :
Switzerland - Lausanne
:
Job Description

Field Service Engineer Mass Spectrometry Division I Swiss Romande

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of

a team that values performance, quality and innovation. As part of a successful, growing

global organization you will be encouraged to perform at your best. With revenues of $17

billion and the largest investment in R&D in the industry, we give our people the resources

and opportunities to make significant contributions to the world.

Responsibilities:

  • Responsible to deliver all Service activities in Switzerland (Installations, Repairs, Maintanance and Validation Services)

  • Analysis of instrument failures
  • Support at the technical Hotline
  • Contributes to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices (as they are described)
  • Performs all Service Activities in line with internal rules and customer regulations
  • Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customers’ expectation and making them successful by using Thermo Fisher instruments. Actively promote our contract products.
  • Always ensure highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible
  • Follow our ethical business conduct guidance
  • Is responsible to manage the company's assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.
  • Optimize the own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatching function, Team Leader, others)
  • Is responsible to report accurate and timely of all activities as required (e.g. Field Service Reports, Expense Reports, etc.)

  • Assures alignment of all activities at the customer site with the rest of Thermo Fisher Scientific and informs other part of the company of important information with respect to our customers (e.g. information about new purchases to sales/lead generation)

Qualifications:

  • 2-3 years experience servicing of technical /medical products or as a user
  • Technical education
  • Strong problem solving skills
  • Excellent inter-personal, self-motivational and negotiating skills
  • Demonstrated organizational skills with the ability to handle multiple tasks with different priorities
  • Fluent French and good knowledge of English language
  • Driving license
  • Willingness to travel mainly within the appointed region. For training or special calls, international traveling including all EMEA Territory and the US is required

*IND-EMEA
*LI-KP1



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