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Job ID :
41424BR
Location :
Australia - Sydney
:
Job Description


The rentals technician is responsible for carrying out service activities to ensure the timely and satisfactory service and repair of Thermo Fisher Scientific rental equipment to meet customer requirements.


Key Responsibilities:

  • The position has three core responsibilities:
    • Rentals- to ensure that the accurate calibration, maintenance/service and repair of our rental instruments consistently and in a highly responsive and reliable manner.
    • Service- to assess, evaluate and repair our rental instruments and those of customers which involves liaison with all internal and external service personnel as required.
    • Customers- to foster commercially positive partnerships with all internal and external customers in a professional manner by providing accurate advice and technical support for rented products in a timely manner.
  • Maintain/clean, calibrate and service, rental and customer-owned equipment to high standards aiming for a customer satisfaction rating of 100%.
  • Perform to designated goals of turn-around-time, response time, repair rate and customer expectations.
  • Achieve a high level of customer satisfaction with rental and repair services performed. To be proactive in finding acceptable solutions in the case of customer disputes and/or equipment failure.
  • Contribute to and make recommendations for the continual improvement in the procedures, quality and efficiency of the rentals and technical service area.
  • Ensure that the rentals process is managed using the SRM Rental Management System from reservations through to completion and billing, including logging of ‘turndowns’ (where rentals are not able to be met).
  • Timely and effective handling of customer service enquiries and orders – providing pricing, goods availability and technical information as required in the company’s ERP system, MasterPack.
  • Work with all relevant sales and customer service employees to ensure the effective delivery of the rentals business.
  • Report any competitive and customer intelligence which could impact on the business to the Rentals Manager.

Minimum Requirements/Qualifications:
  • Technical qualification in electronics, instrumentation or mechanical-related field.
  • Practical product repair experience and detailed product knowledge.
  • Experience in the environmental or scientific field is preferred but not essential.
  • Excellent communication and interpersonal skills.
  • Ability to apply numeric and literacy skills to tasks
  • Problem solving skills.
  • Attention to detail and quality orientation.
  • Ability to resolve conflict and facilitate strong teamwork.
  • Computer skills and ability to pick up ERP systems.


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