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Job ID :
48499BR
Location :
US - Georgia - Suwanee|US - Pennsylvania - Pittsburgh
:
Job Description

· Responds to and resolves internal and external customer requests and inquiries which may involve pricing, product availability or returns, terms and conditions, vendor information and delivery.

· Interacts with multiple areas including Third Party Purchasing, Operations, Logistics, outside sales force, suppliers and production operations team to ensure timely and accurate shipment of product and issue resolution.

· Identifies customer needs, and appropriate course of action, including order placement, processing/expediting orders, process returns, sourcing products and other inquiries, within established performance expectations and departmental procedures.

· Assesses customer needs and escalates issues as appropriate.

· Documents transactions and performs follow-up actions in accordance with departmental standard operating processes and procedures.

· Stays abreast of and complies with new processes, system changes, procedural updates, and initiatives within the company.

· Adheres to schedule, including regular, reliable, and punctual attendance at work.

· Meets or exceeds productivity and/or quality standards defined in annual goals.

· Completes all other duties as assigned.

· Leverage PPI/Process improvement tools to identify, own and implement customer service related process improvements

· Support Production Operations team in the execution of orders to meet production customer requirements (On time delivery, Deduct & Hold, Quality Documentation, etc.)




Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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