Careers at ThermoFisher Scientific

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Job ID :
Location :
Spain - Madrid
Job Description

Company Information

Thermo Fisher Scientific (NYSE: TMO) is headquartered in Waltham, MA, and is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. With annual sales of more than $10 billion, we employ over 35,000 people and serve over 350,000 customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as environmental and industrial process control settings. Serving customers through two premier brands, Thermo Scientific and Fisher Scientific, we help solve analytical challenges from routine testing to complex research and discovery. Thermo Scientific offers customers a complete range of high-end analytical instruments as well as laboratory equipment, software, services, consumables and reagents to enable integrated laboratory workflow solutions. Fisher Scientific provides a complete portfolio of laboratory equipment, chemicals, supplies and services used in healthcare, scientific research, safety and education. Together, we offer the most convenient purchasing options to customers and continuously advance our technologies to accelerate the pace of scientific discovery, enhance value for customers and fuel growth for shareholders and employees alike. Visit http://www.thermofisher.com.

Job Description

Job Title: Customer Service Assistant with Portuguese
Reports To: Customer Service & Supply Chain Manager
Group/Division: Analytical Instruments Group/Microbiology Division (MBD - Oxoid)
Career Band: I-II
Location: Madrid
No. of Direct Reports: O


1. Innovation: Think, propose and act with a constant mindset of profitable growth of the Group.
2. Implication: Be aligned with Management, trustworthy, deliver timely, be an example.
3. Intensity: Share passion for the Company and its products with colleagues, in order to dynamise, motivate and develop them. Be personally invested close to the people.
4. Integrity: Run the job with a constant care for confidentiality, internally and externally.

Position Summary:

The main targets are Order entry, Quotation, transport issues, and all the tasks related to customer service in Portugal and Spain.
Related to this, a technical knowledge is not necessary, after a complete training in Oxoid, he/ she will be able to give technical support to our customers and other members of the team.
Day-day delivery of a dedicated area, duties include but are not limited to, order entry /processing, quotations, complaint management and general resolution of customer enquiries both verbal and written. Act as first point of contact for all external/internal customer service queries and are key to ensuring customers view us as the company to partner with.
Handles and responds to all types of customer service issues, orders and general enquiries through a variety of channels – including phone, e-mail and web and keep the customers updated on progress.

Job Knowledge, Skills and Experience:
  • Commitment to providing an excellent level of customer service.
  • Good communicative skills, verbally and in written, with people from various levels and disciplines within Oxoid organization and the organization of the customer.
  • A thorough approach and attention to detail.
  • A good level of customer facing skills, specifically good telephone skills.
  • PC skills, at least the Windows Office package and SAP preferred.
  • Team player.
  • Ability to juggle a number of activities at one time.

Minimum Requirements/Qualifications:
  • FP II / High School
  • Valuate University degree
  • Previous Customer Service experience
  • Must be team oriented.
  • Must have excellent written, verbal, organizational, keyboard skills.
  • Strong PC proficiency and proven history of learning new applications quickly
  • Ability to handle multiple tasks simultaneously under demanding time constraints.
  • Ability to assimilate product knowledge.
  • High level of energy
  • Creative and enthusiastic
  • Ability to communicate openly and clearly, with a native level of Portuguese, fluent Spanish and English.

Non-Negotiable Hiring Criteria:
  • Good Portuguese skills, both verbal and written
  • Very customer-oriented work attitude/approach
  • Able to work accurately and independently
  • Well-practiced administratively

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