When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
Work independently to service CMD products involving: Installations, Training, Method and Application Development, Telephone and On-site Diagnostics and Repair Services, Preventative Maintenance visits. Provide technical assistance, consultation and problem solving to customers as necessary. Accurately document field service activities, including installation report and service work report, and timely submit through the required system. Ensuring customer satisfaction in all aspects of services provided. Follow up on DOA and Hot Account sites to ensure customer issues are accurately and timely communicated to the required party, solution developed and eventually solved. Implement key account strategies for high profile customers and maintain good relationship with industry opinion leaders. Share experience and best practice of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness. Effectively communicate competitive information and additional sales opportunities to Field Sales Engineers Actively participate PPI projects to improve work quality and effectiveness. Submit weekly Expense reports on a timely basis.
Installation and service work quality Average time of customer services Expense budget Teamwork with sales and other teams CAS Participation in PPI
BS degree or above in analytical chemistry, chemical engineering, or equivalent required. 2-3 year’s working knowledge of analytical instrument. Fluency with personal computers is also required. Preference will be given to those with 2-3 years Field Service experience, previous experience in installing, servicing, and sales of analytical instrumentation. Must have proven ability to diagnose and resolve problems on sophisticated electronic, mechanical and optical instrumentation in a commercial scientific laboratory environment. Must have the ability to work independently, have effective communication skills, interpersonal and listening skills.
Effective oral and written communication skills with both English and Chinese (Mandarin).
At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.