Job ID :
50547BR
Location :
South Korea - Seoul
:
Job Description
Field Service Engineer - Chromatography & Mass Spec
Based in Seoul, Korea
Position Objective:
Based in Seoul, Korea
Position Objective:
- To provide excellent customer satisfaction through technical service, installation, operator training and repair of Thermo Fisher Scientific CMD instruments (GC,GCMS,LC,LCMS & etc).
- Enhance Thermo Fisher Scientific CMD Service business and reputation by becoming the customer’s trusted advisor on Thermo Fisher Scientific CMD instruments and service products.
Essential Functions:
- Provide training and technical advice on instrument use, both in person and by telephone.
- Provide an important link between customers and Thermo Fisher Scientific CMD Sales and Marketing teams.
- Discuss Thermo Fisher Scientific CMD Service Products with customers, and provide leads to Korea Service Sales Rep as they arise.
- Any other duties as may be reasonably required from time to time by senior management.
Education/Experience Requirements:
At least ONE of the following:
At least ONE of the following:
- Bachelor Degree in Chemistry or similar.
- Analytical work or service experience for analytical instruments from 1~3 years
- Intermediate level written and spoken English language ability.
Required Competencies:
Connect with the Customer:
Connect with the Customer:
- Is customer-centric
- Anticipates needs and problems while creating solutions
- Demonstrates a sense of urgency, contagious optimism and a “can do” attitude
Find a Better Way:
- Is curious, inquisitive, innovative, never satisfied with the status quo
- Greets challenge and change as opportunity
- Has courage and confidence to take risks and learn from mistakes
Win Together:
- Is authentic, transparent and leads by example, holding self and others accountable
- Inspires, motivates and collaborates with others
- Stretches across borders, breaks silos and builds effective partnerships with customers and colleagues
- Embraces and leverages diversity of culture and thought
Working Conditions:
- Mostly works in the office to repair bench top instruments.
- Travel for technical training to Singapore or US is required from time to time.
