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Job ID :
51299BR
:
Job Description

Key responsibilities include, but are not exclusively:

  • ORDERS AND COMMUNICATION WITH CUSTOMERS
    • Communication with customers (phone, email, fax)
    • Process customer orders in Navision system, assign goods batches into the warehouse stock system
    • Permanent orders (weekly, monthly) – orders assignment into the Navision system ahead of time, updates specified with customers
    • Communication with Warehouse – check stocks, batches in cooperation with warehouse team
    • Billing – printing documents for warehouse, archiving and matching delivery notes and invoices, sending delivery notes in electronical form and by mail
    • Export of check reports into Excel files, documents for logistic (record keeping of processed delivery notes)
    • Sending quality certificates, material safety data sheets, instructions for use to customers, handling price offers in cooperation with Account Managers

  • COMPLAINTS
    • Receipt of customer complaints (email, phone), processing complaints reports (inclusive resolution proposal and archiving after whole process completion)
    • Credit notes preparation (batch withdrawal, complaints)
    • Preparation of summaries for batches withdrawals, preparation of documents for contacting customers, receipt and processing of documents to batches withdrawals from customers, preparation of documents for SÚKL

  • OFFICE OPERATIONS
    • Ordering office supplies, refreshments for visitors
    • Preparation of postal items for collection days
    • Back up of data in Navision system and data on server
    • Documents archiving

Requirements:

  • Thoroughness – correct execution of received orders
  • Positive attitude to customers
  • Pleasant manners in personal and phone conversation
  • PC skills – MS Office (Excel, Word)
  • English on a good level
  • Experience in microbiological (biochemical) laboratory is a plus


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