Job ID :
51299BR
:
Job Description
Key responsibilities include, but are not exclusively:
- ORDERS AND COMMUNICATION WITH CUSTOMERS
- Communication with customers (phone, email, fax)
- Process customer orders in Navision system, assign goods batches into the warehouse stock system
- Permanent orders (weekly, monthly) – orders assignment into the Navision system ahead of time, updates specified with customers
- Communication with Warehouse – check stocks, batches in cooperation with warehouse team
- Billing – printing documents for warehouse, archiving and matching delivery notes and invoices, sending delivery notes in electronical form and by mail
- Export of check reports into Excel files, documents for logistic (record keeping of processed delivery notes)
- Sending quality certificates, material safety data sheets, instructions for use to customers, handling price offers in cooperation with Account Managers
- COMPLAINTS
- Receipt of customer complaints (email, phone), processing complaints reports (inclusive resolution proposal and archiving after whole process completion)
- Credit notes preparation (batch withdrawal, complaints)
- Preparation of summaries for batches withdrawals, preparation of documents for contacting customers, receipt and processing of documents to batches withdrawals from customers, preparation of documents for SÚKL
- OFFICE OPERATIONS
- Ordering office supplies, refreshments for visitors
- Preparation of postal items for collection days
- Back up of data in Navision system and data on server
- Documents archiving
Requirements:
- Thoroughness – correct execution of received orders
- Positive attitude to customers
- Pleasant manners in personal and phone conversation
- PC skills – MS Office (Excel, Word)
- English on a good level
- Experience in microbiological (biochemical) laboratory is a plus
