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Job ID :
50546BR
Location :
South Korea - Seoul
:
Job Description
Field Service Engineer
Based in Seoul, Korea

Position objective
  • To provide excellent customer satisfaction through technical service, installation, operator training and repair of Thermo Fisher Scientific Chromatography instruments and data system especially CDS(chromatography data system) maintenance and installation at site.
  • Enhance Thermo Fisher Scientific CMD Service business and reputation by becoming the customer’s trusted advisor on Thermo Fisher Scientific chromatography instruments and service products.

Essential Function.
  • Provide onsite scheduled preventative maintenance and repairs of Thermo Fisher Scientific CMD in Korea.
  • Provide training and technical advice on instrument use, both in person and by telephone.
  • Install and maintain CDS(chromatography data system) at site including server by using Oracle and SQL.
  • Proactively resolve difficult repairs by using Thermo Fisher Scientific CMD Service Escalation process and liaising with Software support Service Specialists in the Factory.
  • Proactively manage personal stock of spare parts and completes paperwork in a timely manner.
  • Provide an important link between customers and Thermo Fisher Scientific CMD Sales and Marketing teams.
  • Discuss Thermo Fisher Scientific CMD Service Products with customers, and provide leads to Korea Service Sales Rep as they arise.
  • Any other duties as may be reasonably required from time to time by senior management.

Education/Experience Requirements:
At least ONE of the following:
  • Bachelor Degree in software or computer..
  • Minimum 3 years experience as a Service Engineer in the CDS(chromatography data system).
  • Intermediate level written and spoken English language ability.


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