EXPLORE

Careers at ThermoFisher Scientific

Apply Now >>    
Job ID :
50989BR
Location :
US - California - Canoga Park
:
Job Description
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

As a member of the Technical Service Department, the Technical Application Specialist III (Equipment) develops technical expertise in one or more product families in order to provide complete technical support to customers, Channel Partners, Domestic and International Sales Teams with emphasis on equipment.

Responsibilities:
  • Provide 2nd tier technical support to customers, channel partners and sales teams in resolving product performance problems: this includes installation, operation, training, troubleshooting, data analysis and interpretation
  • Perform regular proficiency tests to maintain and demonstrate mastery of technical skills and knowledge
  • Mentor the Product Support & Field Service teams in troubleshooting complex equipment problems to ensure prompt and complete support to the end user
  • Maintain a working knowledge of all Transplant Diagnostics (TDX) product lines
  • Resolve customer product performance inquiries as they related to TDX equipment in accordance with SOP-0030
  • Independently conduct tests and/or experiments to validate proposed solutions or isolate defects to instruments
  • Responsible for Dispatching Field Service for ad-hoc repairs within 24hours of confirmed issues of field reports of fatal issues
  • Ordering replacement parts to ensure on time delivery for Field Service to utilize while on site
  • Responsible for Developing & Conducting Certification Programs for Service Providers & Field Service Engineers
  • Backup for Field Service when needed to perform customer on-site service
  • Diagnose faulty operation and make recommendations to field service
  • Assist in planning and organizing in-house workshops including participating as an instructor
  • Prepare and present reports and formal presentations to management regarding activities and results as required
  • Mentor the Customer Support and Field Service Team in troubleshooting complex equipment problems to ensure prompt and complete support to the end user
  • Develop in-depth and detailed technical knowledge of TDX equipment in order to provide technical support to customers, channel partners and sales team
  • Travel as needed to customer centers and conferences/workshops to resolve end-user performance issues and maintain continuing education

This position requires up to 25% travel.


Minimum Qualifications:
  • Bachelor of Science degree in Mechanical Engineering or related field
  • Five (5) years post college work experience in a technical environment
  • Knowledge of mechanics, fluid mechanics, thermodynamics, programmable loci controllers, basic input/output systems and understanding of design elements, production deployment and use of machines and tools
  • Working knowledge of Microsoft Office (Word, Excel, PowerPoint, & Outlook)
  • Demonstrate proficient troubleshooting skills
  • Maintain ongoing confidentiality of all business and scientific information and data
  • Ensure safe laboratory procedures and protocols are followed at all times
  • Ability to exercise discretion and independent judgment in execution of duties
  • Able to plan and organize in a reliable and consistent manner
  • Ability to communicate effectively, both verbally and in writing, with management, staff members and third parties such as customers and vendors
  • Maintain a high professional corporate image at all times with third parties

Preferred Qualifications:
  • Three (3) years human leukocyte antigen (HLA) experience
  • Basic knowledge of Immunology and molecular biology
  • Support of biomedical equipment experience and basic knowledge of mechatronic engineering


At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.


Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Apply Now >>    
Join our Talent Community

If you're ready to make a difference in the world, you can do it here.

Join
Refer a friend

Already work here? Help us write our next chapter

Refer Now

SHARE

5 Reasons to Work at Thermo Fisher Scientific
View
Search Jobs by Map
Search