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Job ID :
51162BR
Location :
US - Massachusetts - Waltham
:
Job Description
This position is in the Corporate Customer Experience (CX) team at the Thermo Fisher Scientific Corporate office. The Corporate CX team manages multiple company-wide programs and systems that are used by Thermo Fisher customers, employees, managers and executive leadership. This role provides administrative and technical maintenance for these programs and systems, as well as on-going user support and optimization.

Key Responsibilities:
  • Perform first-line system support and maintenance (including user set up, org file maintenance) of Enterprise Feedback Management (EFM) tools (Medallia, Kampyle, Verint, CAS Prime, etc.), as well as company-wide systems including, but not limited to, Connex, CCM, ELMS, iConnect, etc.
  • Liase with vendors and key employees in support of system enhancements on a regular basis (including translations and special projects)
  • Develop and maintain internal program documentation (SOPs, org. files, system files, etc.) and manage storage and access control
  • Contribute to special CAS related projects as needed
  • Execute regular cadence of key deliverables (time-sensitive survey tasks, maintenance tasks, testing, audits and reviews, etc.)
  • Oversee change request process via Service Desk and maintain expected service levels
  • Work with Corporate and Divisional IT personnel to automate data feeds wherever possible
  • Provide customized and automated reporting as needed
  • Create and maintain automated Excel reports
Minimum Requirements/Qualifications: (Bullets)
  • BS/BA preferred
  • Database experience (SQL, Microsoft Office products, SFDC, etc.)
  • Demonstrated proficiency with Micorsoft Office programs (Outlook, Word, PowerPoint, Access, Project)
  • Advanced proficiency with Microsoft Excel, ability to use an FTP program
  • Familiarity with IT ticketing software
  • Demonstrated proficiency with VBA programming language
  • Demonstrated proficiency with web-based tools, HTML programming, SharePoint, API
  • Self-starter, ability to work without supervision
  • Excellent problem-solving skills

Non-Negotiable Hiring Criteria: (Bullet 3-5 key quantifiable skills or position requirements that the candidate must have to be considered for this position.)
  • Completed or currently enrolled in accredited BA/BS 4 year college program with curriculum in physical sciences, business administration or technology/computer science preferred.
  • Database experience (SQL, Microsoft Office products, SFDC, etc.)
  • Demonstrated proficiency with web-based tools, HTML programming, SharePoint, API
  • Advanced proficiency with Microsoft Excel, ability to use an FTP program
  • Some travel required



Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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