Key Responsibilities:
Installation and configuration of Network based software on Oracle , SQL SERVER - preferably LIMS systems
Interacting with the clients, preparation of demo system and demonstrating the solution capabilities on site .
Running Proof Of Concepts at client places when required.
Participate in client requirement gathering meetings in Pharmaceutical R&D, QA QC , Petroleum , clinical and Chemical industries.
Map the user requirements with Validation , GLP, CGMP, GCP regulatory requirements, prepare the service estimate for quotations.
Prepare SOW with the information gathered by direct interaction with users, inputs from sales , pre-sales team .
ยท Provide Project Plan using tools like MS PROJECT. Should be able to deliver the Project plan considering the client requirements and the standard protocol of the organization.
Estimate and mobilize the team required for implementation activities.
Plan for the resources , assets required for projects.
Work with the sales and pre sales team for User Requirement Gathering , enquire about the business processes, map the requirement with the system structure.
Should conduct trainings, workshops and explaining the configured product to the end users.
Work with Chromeleon & instrumentation service team for interface implementation
Providing post - Go Live Support for LIMS technical Issues.
Conducting Beginner and Advanced levels of Training for LIMS Users and Administrators.
Perform all implementation activities in line with GLP and GMP Guidelines.
Deliver services with passion for issue resolution and walking extra mile to ensure Customer Satisfaction.
