Careers at ThermoFisher Scientific

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Location :
US - Georgia - Suwanee|US - Pennsylvania - Pittsburgh
Job Description
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, and you’ll be valued and recognized for your performance. With talented managers and inspiring coworkers to support you, you’ll find the resources and opportunities to make significant contributions to the world.

The Production Program Associate reporting to the Manager of Production Accounts, will be responsible for supporting the activities around the implementation and management of customer specific production requirements and interface between the production program team & back-office functions.

Responsibilities include documentation management, compliance and sign off of necessary cGMP forms to support customer requirements. This position will work independently with Suppliers and Quality to ensure completeness and accuracy of documentation as well as approve and sign documentation to be returned to customer. Responsibilities will also include coordination of shipment documentation thru the Distribution network as well as monitoring performance to customer specific service level expectations. They will be responsible for triaging and managing the issues with the appropriate functional areas. Issues that require escalation or program modification will be presented to the team with identified potential solutions.

Key Responsibilities:
  • Support customer production program accounts.
  • Support development of customer facing Scope of Work document and MS Project Plan.
  • Support contact with customer for scope changes and modifications.
  • Internal point of contact for communication and relay of information to support the implementation and on-going maintenance.
  • Support documentation requirements with Production Program team: Inventory Planning, Quality, Customer Service, Supplier Management, etc.
  • Responsible for action items resulting from Change Notifications.
  • Drives escalation process.
  • Ensures results across functional areas to meet requirements.
  • Support monthly audit of safety stock levels and necessary adjustments in conjunction with the inventory planner & program manager.
  • Support periodic (e.g. monthly) Program Reviews with customers, at times at customer facility.
  • Documentation of customer specific and functional SOPS and process flows.
  • Support the management of internal SLAs and report outs to stakeholders on overall program progress.
  • Works closely and support related activities of the sales organization, customer service, supply chain and regulatory to ensure sustainable operations.
  • Leverage continuous improvement methodology and related analytical tools to drive people process & technology improvements.
Minimum Qualifications:
  • 3+ years of relevant business experience: operations, customer implementation, supply chain, sales, marketing, product management, quality, customer service.
  • Bachelor’s Degree in Business, Supply Chain, or a related field, or equivalent combination of experience and education.
  • Knowledgeable in continuous improvement methodology and related analytical tools, e.g. Six Sigma, Lean, run charts, flow charting, Pareto charts, pivot tables etc.
  • Proficiency in: MS Office (Word, Outlook, Excel, PowerPoint), SharePoint, Fisher Scientific Mainframe.
Preferred Qualifications:
  • Understanding of industry/global quality system standards and regulations; ISO 13485, FDA current Good Manufacturing Practices (cGMP, cGxP).
  • Strong written and oral communication skills to express his or her ideas, and communicate well with employees and sales team.
  • Strong organizational skills to ensure Service Level Agreement is met.
  • Excellent written and verbal communication skills, problem solving and decision making skills.
This position has not been approved for Relocation Assistance.

At Thermo Fisher Scientific, each one of our 55,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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