Product information inquiries: Instrument, spare parts, consumable, and reagent pricing and information, quantity/packaging information, and other specifications.
Fulfill customer document requests via phone and email for protocols, MSDS, CofAs etc..
Assist customers in navigating the web and store sites.
Provide basic antibody data to assist customers in product selection
Instrument comparison/specification information.
Directing customers to appropriate department based on customer specific requirements.
Capture sales leads on incoming calls and emails.
Connect customers to the local sales representative.
Recommend complimentary products ‘workflows’ to customers.
Assist customers to locate promotions.
Assist Customer Care with incomplete orders or incorrect product information.
Customer Notification of Custom Oligo/Taqman Assay order issues or delays.
Serve as product and organizational resource to Customer Care.
Attend regular Tech Support internal trainings on new products and updates.
Hours Monday-Friday 8:30 am -5:00 pm.
*Minimum Qualifications (must have)
Requires a BS in a scientific field such as Biology, Biochemistry or Biotechnology.
Laboratory experience is desired. Demonstrated ability to effectively communicate both orally and in writing to customers and colleagues is required. Ability to quickly learn general product information and specifications for all Life Tech products is required. Computer literacy, including spreadsheet, database, Internet and word processing applications.
Prior experience in customer service is preferred.
*Preferred Qualifications (nice to have)
Laboratory experience and any customer facing role, like Customer Service or retail work.