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Job ID :
51769BR
Location :
United Kingdom - Runcorn
:
Job Description

Job Description

Job Title: Customer Services Administrator

Reports To: Customer Service Manager

Group/Division: SDG/APD

Career Band: 3

Location: Runcorn, UK

Position Summary:

Support Thermo Fisher Scientific’s Customer Service strategy and contribute to the overall levels of customer satisfaction exceeding customer expectation every time. To administer, process and fulfill customer orders in line with processes and procedures.

Specific Tasks

Maintain customer service standards by answering calls, e-mails and faxes promptly, remaining professional at all times

Process external and internal customer orders in an accurate and timely manner

Carry out daily checks on the status of orders or related tasks

Keep the customer fully informed on issues affecting service

Refer or escalate unresolved queries to the appropriate department for further action

Liaise with stakeholders on the status of orders and other issues

Ensure that internal systems are kept up to date at all times

Supply any necessary management information and reports

Assist with shipping

Provide cover for Reception

Other duties as assigned

Minimum Requirements/Qualifications:

GSCE grade C or above in Maths and English (or equivalent)

High level of accuracy/data integrity

Organisational and time management skills

Personal Skills Required

Commitment to providing excellent level of service to the customer

Attention to detail

Desirable

Knowledge of LEAN office/LEAN manufacturing

Knowledge of ERP systems e.g. Scala, Dataflo, Navision, SAP

Experience of working in a regulated industry

Previous experience in a manufacturing/B2B Customer Service environment

Experience Required

Ability to work within tight schedules and under pressure while retaining a high degree of accuracy

Ability to work independently and as part of a team

Personal Skills Required

Passionate about Customer Service

Ability to communicate well with all personnel (internal & external employees, customers)

Good degree of personal organisation

Ability to work toward common goals with minimal supervision

Ability to maintain strict confidentiality

Non-Negotiable Hiring Criteria:

Good computer skills, including high level of proficiency in MS Outlook, Excel, Word

Strong communication skills (written and verbal)

Experience in a customer facing role

Travel:

No travel anticipated



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