Careers at ThermoFisher Scientific

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Job ID :
Location :
US - Georgia - Suwanee
Job Description
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, and you’ll be valued and recognized for your performance. With talented managers and inspiring coworkers to support you, you’ll find the resources and opportunities to make significant contributions to the world.

Key Responsibilities:
  • Matches export order and payment received from overseas customers to any existing quotation or pricing agreement that is applicable to that order.
  • Reviews orders for completeness, export compliance and company policies. Notifies customers and assigned dealers of any irregularities in the export order and the proper remedies that will be required.
  • Prepares quotations and includes freight charges, if required.
  • Operates as a member of the phone group responsible for incoming orders and order status inquiries received by telephone.
  • Monitors orders for timely delivery and works with suppliers to expedite. Keeps customers advised of delivery updates.
  • Knowledge of documentation requirements, acceptable payment terms and mode of shipment for assigned countries. Country assignments are determined by department management.
  • Document order instructions to ensure proper preparation of export documentation and routing.
  • Maintains orders with proper holds to update status. Maintains order comments with current information.
  • Researches and responds to inquiries within defined time limits.
  • Knowledge of procedure to ship hazardous materials.
  • Attends internal/external training as necessary, which will include all products, Export Documentation, Export Compliance and any other function that relates to work duties.
  • Processes requests for returns due to non-technical reasons
  • Participates in Practical Process Improvement (PPI).
  • Performs other duties as assigned and is able to back up other associates in their absence.
Minimum Qualifications:
  • 3+ year sof international customer service related experience including export compliance, documentation or logistics or some college coursework required.
  • Experience and proficiency in standard computer applications such as Microsoft Office, Internet Explorer and an email program such as Microsoft Outlook or Excel.
  • Must have practical technical knowledge of export procedures to be able to process quotations, orders and shipments for international customers.
Preferred Qualifications:
  • Bachelor’s degree.
  • Fluency in written and spoken Spanish.
  • Possess clear, concise writing and speaking skills to be able to communicate effectively with customers, suppliers, freight forwarders and other departments.
  • Experience with an AS400 system.
  • Possess the interpersonal skills to deal effectively with angry customers and relate well to others in the organization.
  • Demonstrates the Thermo Fisher values of Integrity, Intensity, Innovation and Involvement.
This position has not been approved for Relocation Assistance.

At Thermo Fisher Scientific, each one of our 55,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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