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Job ID :
49522BR
Location :
Germany - Bremen
:
Job Description
We are a research, development and production site in Bremen, currently with about 360 employees, whose “high -end” measurement and analysis instruments (mass spectrometers) are used in research and science worldwide. Our innovative products in the fields of Life Sciences MS and Inorganic MS as well as trace analysis are among the leading products globally in their respective markets.


For this location we are looking for a

Product Support Failure Analysis Engineer ICP MS, ICP-OES and AAS (f/m)

Tasks:
  • Support of Thermo Fisher Scientific - and Dealer service engineers during installations, repairs and maintenance with deep focus on failure analysis on the parts failing within warranty period, and will drive the process of mitigating these failures in future
  • Resolving and monitoring technical problems of Thermo Fisher Scientific ICPMS, ICP-OES and AA spectrometers on a worldwide install base
  • Collaboration with R&D during definition of new products and involvement in the development process especially with regard to service aspects and serviceability of the new product
  • Cooperation during introduction of new products to ensure a smooth transfer from R&D to the field
  • Documentation, tracking and support on solving the software problems that are reported from the field
  • Training of service engineers and preparation of trainings materials and instrumentation
  • Reporting of problems from the field to relevant departments of the factory (Quality, R&D, Parts & Repair) in order to drive quality improvements, as well as contribution to finding solutions and their implementation in the field
  • Creation, distribution and update of service notes, training documentation and maintenance plans on the support website

Profile:
  • Professional background with graduate level qualification or above in Electronics, Science and/or Physics with ideally relevant business experience or equivalent qualification
  • Hands-on experience in the field of mass and optical spectrometers is an advantage
  • Excellent communication skills in English and German, both written and spoken
  • Initiative and sense for systematic and clearly arranged work
  • Ability to rapidly understand problems and systematically working on solutions
  • Excellent communication skills, both written and spoken

We offer:
  • Employment with an innovative, future-oriented organisation
  • Outstanding career and development prospects
  • Company pension scheme and other fringe benefits
  • Exciting company culture which stands for integrity, intensity, involvement and innovation
*IND-EMEA ​



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