Job ID :
52155BR
Location :
Costa Rica - Lagunilla
:
Job Description
Key Responsibilities:
- Setting up new users and roles in the Concur System and new PA in the banking platform.
- Quality assurance in the Audit process of expense reports performed by the T&E Analyst.
- Monitor Service Now daily metrics for tickets assigned to the T&E Analysts.
- Monitor general performance in the P-Card, Fleet and GAR processes.
- Coordinate due process for Termination and Delinquency with the T&E analysts performing them.
- Ad-hoc Concur Intelligence reporting.
- Support in the Accounting reconciliation tasks for the SAE and Pay Extract
- Contribute on special T&E projects.
- Ensure that implemented internal controls are adhered to and provide proactive recommendations to changes in the internal control infrastructure where required
- Monitor T&E policy compliance, communicate non-compliance issues to management, and address issues through training and process management.
- Ensure VAT receipt collection and submission to processing team.
- Assist with reconciliation of system data Workday, Concur, and ERPs.
- Contributing in new cardholder On Line applications; issuing and cancelling cards; and resolving issues related to spend limits, declines, MCC restrictions, and fraud activity, and other card provider activities in accordance with company requirements.
- Maintain employee master data on Concur to ensure all users have access to the system and costs are recorded accurately throughout Concur and ERP’s.
- Be a strong advocate and subject matter expert in relation to expense submission process and general use of Concur.
- Utilize Concur Inteligence Reporting to generate month-end reporting including corporate card accruals, ad-hoc and KPI data.
- Assist in driving KPI improvements through training and business support activities.
Minimum Requirements/Qualifications:
- Experienced with Concur, bank platform, call center ticketing tool
- Advance Written and Oral English Language Skills.
- Experience in a corporate setting a plus.
- Ability to meet deadlines.
- Must be detail oriented as well as exhibit strong organizational skills.
- Experienced in coordinate teammates to achieve goals and SLA compliance.
- Strong interpersonal, written and verbal communication skills.
- Professional and customer focused with attention to detail.
- Multitasking
- Able to handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Follow communication procedures, guidelines and policies.
- Ability to work cross-functionally with individuals and teams from different areas and countries.
Non-Negotiable Hiring Criteria:
- Associates degree in Business administration, Accounting or related finance field is mandatory.
- Advanced written and oral English Language Skills.
- 1+ year specific travel and expenses experience.
- Intermediate Microsoft Office Basics.
- Professional and customer focused with attention to detail.
- Need to be able to process large volume of information efficiently.
- Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement.
This position has not been approved for Relocation Assistance.