Careers at ThermoFisher Scientific

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Job ID :
Location :
US - New York - Rochester
Job Description

Key Responsibilities:

  • Manage and nurture customer relationships with key business partners regarding current and future projects to support revenue growth, Customer Allegiance goals, process efficiencies and CRM best practices
  • Deliver rapid resolution to business challenges and technical issues; identify and implement Salesforce.com enhancements as needed
  • Provide day-to-day end user support of the CRM application to all levels of the organization
  • Serve as a CRM project lead to drive business solutions within Salesforce.com as needed.
  • Lead the development and documentation of business requirements, solution design, testing and delivery.

Minimum Requirements/Qualifications:


  • 2 years’ administration experience with Salesforce.com or other CRM software
  • Bachelor’s degree or equivalent job experience in Business Administration, Computer Science, Information Systems or related field.
  • Excellent analytical, process design and problem solving skills, combined with strong business judgment and demonstrated project management experience
  • Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
  • Excellent verbal and written communication skills, and the ability to answer technical queries and flexibility in dealing with end users across global teams and multiple functions.
  • A results-oriented individual who thrives working in a fast-paced environment


  • Salesforce.com certification desirable but not required.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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