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Job ID :
52368BR
Location :
United Kingdom - Loughborough
:
Job Description

Quality /Quantity of work

  • Works alongside Export sales team to provide exceptional customer service to the customer.
  • Handles and responds to all types of customer service issues - orders, quotes, tenders and general enquiries
  • Maintains a prospect bank of all tenders and where required, collates & analyzes tender data
  • Source products from suppliers to fulfill requirements of tender/quotes/orders
  • Collates & assembles tender documents where necessary
  • Consistently meets expectations for customer follow up. Skillfully balances the customer needs with business demands
  • Able to navigate through organizational boundaries when required to ensure fast response
  • Providing a high and efficient level of customer service
  • Strive to exceed set SLA’s and Individual/Department/Company KPI’s
  • Resolve complex or difficult customer queries seeking support and clarification where appropriate
  • Problem Solving

  • Seeks appropriate data/information before making any decisions
  • Proactive in presenting solutions, not just problems to others
  • Exercises good judgment that benefits the business/customer when reaching conclusions
  • Constantly looks for opportunities to prevent problems, not just react to them
  • Dependability/Flexibility

  • Willingness to be flexible with working hours to meet the business needs
  • Willingness to visit customers, attend exhibitions, training events and meetings (which may involve overnight stays)
  • Effectively perform your duties whilst acting at all times in accordance with the Dignity at Work Policy, Code of Business Conduct and Ethics and our values of Integrity, Intensity, Innovation and Involvement.
  • Embrace and participate in PPI initiatives to identify improvements and cost savings to the business.
  • Interpersonal Skills/Teamwork

  • Embodies a respect for diversity. Able to tactfully and diplomatically interact with those who offer differing viewpoints or backgrounds
  • Encourages and promotes good attitudes within the Department and the organization
  • Maintains a professional manner when problems/conflicts arise
  • Shows proper regard for customers, peers and supervisors
  • Exhibits appropriate behavior and language at all times on job or at company events
  • Understands how to leverage strengths and improve weaknesses, willingly accepts feedback
  • Acts with creativity and empowerment to resolve customer issues
  • Communication

  • All written communication to be well presented, very accurate, professional, clear and concise
  • Highly skilled in promoting a positive corporate reputation. Maintains composure even when faced with the most difficult or challenging situations
  • Non-Negotiable Hiring Criteria

  • Proven history of export customer service skills within an export customer service environment
  • Strong self motivated individual with open and clear communication skills, both written & verbal
  • Proven experience in managing and prioritizing workloads
  • Minimum Requirements/Qualifications

  • Proven history of Letter of credit experience
  • Proven working knowledge of IATA/IMDG regulations and appropriate qualification
  • Proven experienced at working in a pressured environment
  • Proven working knowledge of Export documentation
  • Proven experience of Export licence requirements
  • Minimum 2 A – levels or equivalent (in a Science subject and English – desirable but not essential)
  • Intermediate level experience in Microsoft word/Excel
  • Prepared to travel overseas occasionally
Closing date for applications: 4 August 2017

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