Job ID :
52490BR
Location :
US - North Carolina - Asheville
:
Job Description
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Responsibilities:
- Responsible for verifying RM and Validation sales orders create and track SFDC cases to service order creation then reassignment.
- Analyze and research as required RM and Validation sales orders to ensure properly quoted and linked for Sales to Service notification.
- Serve as a customer advocate and provide/arrange proper resolution for complex orders.
- Primary contact for Strategic Project Managers to coordinate all aspects of case and order management related to Remote Monitoring.
- Coordination between Commercial and Channel partners for assigned strategic clinical customers to track installations and locations for purchased services.
- Responsible for collection and distribution of site survey check list and related results.
- Build and assign worksite locations by installation record in Baan database.
- Create service orders in an efficient manner for processing.
Minimum Requirements/Qualifications:
- Associates Degree or equivalent work experience
- Ability to “manage without authority” in a team environment to ensure all customer requirements are met.
- Demonstrated and in-depth product knowledge on RM and Validation value-add service offerings.
- Must be able to organize and prioritize work, be proactive, take initiative, be a problem solver, follow through and simultaneously manage multiple priorities to ensure goals are met in a timely manner.
- Excellent oral and written communication, organizational, and project management skills.
Non-negotiable Hiring Criteria:
- 5+ years of customer service experience
- Excellent computer skills required; efficiency in Word, Excel, SFDC, Cognos, Baan and SAP
- Documented success managing customer solutions
- Willingness to travel up to 25%
