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Job ID :
52677BR
:
Job Description

Client Customer Service

  • Responsible for client interfacing via both phone and electronic correspondence such as email for compliance related issues on export procedures.
  • Responsible to confirm with client terms of sale and carriage.
  • Responsible for problem resolution for clients & partners.
  • Responsible for quoting of consignments.
  • Responsible for communication with client on consignment status directly as well as via Transportation Management System (TMS) for all state changes of shipments including issues.
  • Responsible for, checking against all known shippers, and denied parties list and obtaining all related documentation
  • Responsible to adhere to escalation procedure if there is a deviation from SLA and/or Standard Operating Procedures
  • Follow all relevant Standard Operating Procedures, client protocols, and quality criteria in accordance with good manufacturing practices in all areas of responsibility.
  • Provide essential information, timely to client and internal staff

Consignment Processing

  • Provides quotes to customer in accordance with PSI quoting process and according to the customer’s expectations
  • Responsible to update all TMS systems with quote requests and process quotes
  • Responsible to confirm consignments have been inspected for carriage and are in agreement with documentation provided.
  • Responsible to ensure dangerous goods consignments are inspected and handled per IATA/ICAO instructions.
  • Responsible for routing of consignments via air carrier, ocean line or ground carrier for cost effectiveness and within time perimeters established.
  • Responsible for arranging consignments for tender to selected carrier.
  • Responsible for processing AES (automatic export system) reporting to US Census.
  • Responsible to ensure clearance of consignments are completed and required documentation received from customs broker.
  • Responsible for monitoring the P & L of consignments
  • Responsible for entering A/P & A/R charges information into TMS billing system within established service level agreed upon ETA’s.



Documentation

· Responsible for creation of consignments documentation including but not limited to:

  • Master air bill, House air bill, manifest, labels, pickup alerts, bill of ladings, and certificate of origins, dispatch letter, flight details, and enhanced security forms.
  • Responsible for creation of pre alert documentation for consignments
  • Responsible for uploading various documents that pertain to each shipment into all TMS systems.
  • Responsible for creating and submitting reports on a deadline, based on shipment data, including, volume, metrics, and accounts.
  • Responsible to send the brokers all documents for import shipment and confirm receipt of documents.


Minimum Requirements/Qualifications:

  • Minimum of 3 years of international logistics experience, and a proven track record of building relationships with and providing outstanding service to customers/clients.
  • Strong written and verbal communication
  • Relationship development and management skills
  • Strong organizational skills
  • Ability to multi-task
  • Ability to manage work and meet deadlines
  • Working knowledge of Word and Excel
  • Knowledge of the airline and ocean industry and routing
  • Logistics / Supply Chain / Cold Chain experience
  • Courier / transportation experience


Non-Negotiable Hiring Criteria:

  • Assist other departments as needed
  • Perform special project and other various duties as needed
  • Participate in company subcommittees
  • Identify opportunities to improve operations.

Education and Experience

  • Bachelors Degree or three years international logistics experience.
  • Prefer experience in working in International transportation environment



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