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Job ID :
Location :
US - New Jersey - Swedesboro
Job Description

Reverse Logistics Specialist

  • Manage all aspects of direct to representative secondary transactions, which include but are not limited to: address changes, redirects, returns, misroutes, pickups, and transfers.
  • Creating transaction in system and updating required fields, including but not limited to: Creation of bill of lading while adhering to required Client specific criteria needed, and creation of master / manifest.
  • Set up routing and transportation needs while adhering to TSA Requirements and Client specific criteria, including transit times
  • Coordinating transaction with required vendors which include but are not limited to: Confirmation of shipment, pieces, weight, appointments, hard copies, forms.
  • Providing vendor with transaction requirements and guidelines, bill of lading, alert, instructions, routing sheets, carrier bill of ladings, carrier labels, PSI labels and TSA documents as needed
  • Daily confirmation of carrier activity, tracking of shipments, and monitoring of delays or exceptions
  • Daily confirmation that transaction was successful – signed bill of lading, shipment arrival to destination, delivery to ultimate consignee, and delivery receipt
  • Contacting carriers and vendors daily to make certain that transactions are moving on schedule
  • Opening investigations with carrier and vendors as needed when issues arise
  • Daily updates to system regarding status of transactions. Including but not limited to adding carrier tracking number, tendered date, estimated time of arrival, arrival date, and inbound date.
  • Confirmation that the receiving vendor/warehouse personnel/consignee has received the delivery alert and guidelines
  • Choose the transportation method that meets both the client requirements and is most cost effective to PSI
  • Following up with all parties to ensure timely delivery of all transactions to their destination
  • Contacting representative and vendor to coordinate pickups until an appointment is scheduled. Notifying management and AEs of unresponsive reps.
  • Maintaining hardcopy documentation for all transactions for a period of one year from the date that the shipment was tendered to the carrier
  • Communicate with and assist vendors as needed responding within 24 hours to all requests
  • Adding Complaint Logs in the systems for vendors that do not follow the routing instructions provided or where service is not met – Delays, misroutes, losses, and damages
  • Adding Complaint Logs in the systems for carriers where service is not met – Delays, misroutes, losses, and damages
  • Sending a daily excel spreadsheet to Management and Cardinal for shipments that need to be recovered from various carriers.
  • Report problem vendors and carriers to Vendor Management for escalation
  • Issue Escalation (Issues that will have an adverse impact to the client and or PSI from a monetary, legal or client requirement should be escalated to management upon identification)
  • Ensure data integrity and timely communication is maintained
  • Consistently monitors activity so as to act in the best interest of the company and our clients and overall service
  • Work directly with Account Executives on special return and/or redirect projects so to ensure best practices, and executed to plan
  • Confirmation that the receiving vendor/warehouse personnel/consignee has received the delivery alert and guidelines
  • Manage applicable reporting daily
Client Customer Service
  • Responsible for taking phone calls from sales representatives for every major pharmaceutical client.
  • Must know the process requirements for each client.
  • Professionalism, phone etiquette, and customer service skills a must.
  • Answer rep questions, process returns, and act as the key contact between the rep and the delivery vendor
  • Follows all relevant Standard Operating Procedures (SOPs), client protocols, and quality criteria in accordance with Good Manufacturing Practices in all areas of responsibility
  • Demonstrates and models the company values (4I’s – Integrity, Intensity, Innovation and Involvement)
System Updates
  • Ensure TMS (Transportation Management Systems) are current with any vendor information, contact information, documentation of issues and successes
  • Ensure TMS is current with any related client detail (trace & trace).
  • Utilize TMS as the main information source and documentation database
  • Ensures effective and timely communication, both internal and external.
  • Understands the regulatory (i.e.: PDMA,TSA etc. ) requirements including the reason behind the implementation of the law, and what is required of PSI and it’s vendors to properly support the requirements
  • Seeks out opportunities to assist with special projects within the department
  • Stays informed of changes/revisions to the regulatory requirements relative to the distribution carriers.(vendors)

Minimum Requirements/Qualifications:

  • Associates Degree or equivalent level of education and experience
  • Minimum of 3 years customer service experience, and a proven track record of building relationships with and providing outstanding service to customers/clients.
  • Strong computer skills
  • Strong organizational skills
  • Ability to multi-task
  • Strong written and verbal communication
  • Relationship development and management skills
  • Ability to manage and meet deadlines
  • Working knowledge of Word and Excel
  • Mandatory overtime may be required
  • Minimum typing speed – 35 wpm

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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