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Job ID :
52956BR
Location :
US - Massachusetts - Tewksbury
:
Job Description

Position Summary:

Under the direction of the Lead Service Administrator, provide support for equipment receiving, Order entry, customer invoicing and equipment shipping.

Essential Job Functions and Accountabilities:

  • Support the Service Coordinator – Receiving, with receiving customer equipment into the depot for repair, preventative maintenance and calibration
  • Complete order entry for service cases in both Salesforce.com and MACOLA (ERP) systems
  • Help with customer invoicing in MACOLA as directed
  • Ensure that all completed customer equipment that is ready for return to the customer is prepared and shipped on the same day
  • Customer invoicing (Depot and Automation)
  • Filing of customer service paperwork

    Minimum Requirements/Qualifications:

    Travel Requirements:

  • No travel restrictions
  • Ability to travel 5% of the time

Educational Qualifications:

  • High School Diploma or higher

Experience Qualifications:

  • Ability to operate independently, with initiative, and good business judgment
  • Experience in customer engagement
  • 2+ years’ experience in similar role
  • Good computer skills including an understanding of Windows, Word, Excel and Access
  • Ability to learn and develop new processes within our CRM application (Salesforce.com experience a plus)
  • Oral and written communications skills
  • Organizational and time management skills
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume



Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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