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Job ID :
53004BR
Location :
India - Mumbai
:
Job Description

Job Title: Customer Care Representative

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an exceptional strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world. Visit us at http://jobs.thermofisher.com

Role Description

  • Responsible for interfacing with customers to provide a variety of service function
  • Handling customer calls for complaint handling and registration
  • Coordinating with internal/ external team for service issues where responsiveness and accuracy are the key to good service

Responsibilities

  • Registration of Customer complaints for breakdown and repair of Thermo Fisher Scientific equipments
  • Updating the customers on the Engineer visit date and time by Coordinating with Field Service Engineers on their availability
  • Regular updates of case comments in CRM Software after follow-up with engineers
  • Conducting Customer Survey to evaluate customer satisfaction.
  • Office administrative activities

Qualification ,Skills, Knowledge and Experience

  • Ideal candidate should have a Bachelor’s degree
  • 3 – 4 years experience in customer service role
  • Excellent computer skills with proficiency in EXCEL and other MS office tools
  • CRM experience would be an added advantage
  • Good communication skills and a willingness to learn

At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.



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